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Requesting Services

How To Request Service Through the Service Desk Catalog.

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NOTICE TO ALL CWU STUDENTS: As of May 3rd all CWU Student accounts will be required to use Microsoft Multifactor as a security login method.  The Service Desk strongly recommends that you sign up in advance of the May 3rd date to avoid issues with your MyCWU login.  For more information on how to set MFA up, please go to the CWU MFA website.  

CWU Service Desk provides a single point of contact for faculty, staff, students, alumni and parents requesting technology related services and support from Information Services. Through the implementation, advancement and support of technology, we strive to provide outstanding technology services to our university community.

Who we are:  The CWU Service Desk is part of the Information Services (IS) Division, focused on meeting your technical needs and providing high quality, dependable and secure services.

What we do:  The CWU Service Desk provides phone, e-mail and walk-in computer support for all faculty, staff, students and guests at Central Washington University.  

Where we are:  Samuelson, 1st Floor (7AM-5PM).

    Hours while classes are in session:
    Monday-Friday 7:00AM-5:00PM
    Saturday, Sunday and Holidays - CLOSED

    How you can contact us:

    E-mail: cwuservicedesk@cwu.edu
    Web: www.cwu.edu/its-helpdesk/
    Phone: (509) 963-2001

View our how-to guide on using the Service Catalog and Knowledge Base.

Self-Service is open 24/7! Request Service to submit your own request. If you'd like you may view a tutorial on how to request service.

Would you like to add more security to your account? Sign up for MFA today! MFA, or Multi-factor Authentication provides an extra layer of security before signing in to an online service. To find out more, visit our MFA webpage.

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