Service Desk

NOTICE For All CWU Accounts: Did you know that getting a new cell phone breaks your multifactor login?! - Make sure to log into aka.ms/mysecurityinfo BEFORE you change phones and add your cell phone number as an authentication method, so you won’t be locked out!

CWU Service Desk provides a single point of contact for faculty, staff, students, alumni and parents requesting technology related services and support from Information Services. Through the implementation, advancement and support of technology, we strive to provide outstanding technology services to our university community.

Who we are: The CWU Service Desk is part of the Information Services (IS) Division, focused on meeting your technical needs and providing high quality, dependable and secure services.

What we do: The CWU Service Desk provides phone, e-mail and walk-in computer support for all faculty, staff, students and guests at Central Washington University. 

Where we are: Samuelson, 1st Floor (7AM-5PM).

    Hours while classes are in session:
    Monday-Friday 7:00AM-5:00PM
    Saturday, Sunday and Holidays - CLOSED

How you can contact us:

E-mail: cwuservicedesk@cwu.edu

Web: www.cwu.edu/its-helpdesk/   

Phone: (509) 963-2001

View our Service Catalog and Knowledge Base front page.

Would you like to add more security to your account? Sign up for MFA today! MFA, or multi-factor authentication provides an extra layer of security before signing in to any online service. To find out more, visit our MFA webpage.

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