Multi-factor Authentication at CWU
Multi-factor authentication (MFA) provides an extra layer of security before signing into an online service. MFA helps ensure that you are the only person who can access your account(s), even if someone steals your password. For certain applications at CWU, you will sign in using your MyCWU account and as a second step, reconfirm your identity using a verification device of your choice, like a phone or tablet.
MFA is critical in preventing unauthorized access to personal and institutional information if your password is compromised. CWU Information Services & Security staff are working to integrate MFA into all services utilized by the Wildcat community.
MFA Initial SetupIf you have not set up your authentication methods after your account has been enrolled in MFA, you will not be able to access MyCWU, Canvas, and other key applications used at CWU. Call the Service Desk at (509) 963-2001 during normal business hours and set up MFA today!
When calling the Service Desk you will need to have a personal email address on file. If you do not have one, please have a form of ID that matches your account information or your Student ID Card (Connection Card) ready so the Service Desk can properly verify you.
Notification Types
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Microsoft Authenticator app
The Microsoft Authenticator app is a verification solution compatible with Android and iOS mobile devices, including tablets, and smartphones. This is the recommended method for verifying your identity. It can be used with or without an Internet connection and it is the most secure method.
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Security Key
A Security Key is a physical device, similar in size a USB thumb drive. There are various types of security keys. Some of them generate a one-time passcode that once they are connected to your account will allow you to enter the code to login. Other security keys, like a Yubico Security Key, store the login credentials on a physical device. This device will either be plugged into you computer via a USB or USB-C port, or used via proximity. This allows these devices to be used with a computer or a mobile device. Please reach out to the Service Desk via email at CWU.ServiceDesk@cwu.edu for more information.
Security Features and Benefits
- Protects sensitive data, even if a MyCWU password has been compromised.
- Helps mitigate phishing attacks by preventing access to sensitive information.
- Conveniently functions worldwide via a variety of device types.
- Flexible verification options meet multiple scenarios.
Manage Your Registered Devices
You can manage your registered device(s) at any time, including:
- Adding a phone, personal email or other device as a backup in case your primary phone is unavailable. This is highly recommended.
- Changing your primary device to receive notifications.
- Changing your notification type.
- Reactivating the Microsoft Authenticator app on your device.
CWU continues to be proactive in using various technologies to protect personal student data and the data of the entire university community. As members of the university community, we all have a responsibility to take steps to protect our MyCWU passwords, which will ultimately protect access to your sensitive information.
How to manage registered devices.
"Stay Signed In"
You have the option to click "yes" in a "stay signed in" box, which will bypass the need to use MFA for subsequent sign ins for 21 days. You will, however, still need to use your MyCWU username and password for each sign in.
MFA Frequently Asked Questions
How to setup MFA on your CWU account
How to change, add, or delete MFA methods
MFA article by the Cybersecurity and Infrastructure Security Agency
Troubleshooting your MFA access
If troubleshooting your MFA did not resolve the issue, you may request MFA assistance.
If you don't have a device available to authenticate with MFA, please reach out to the Service Desk. You can reach them via email at CWU.ServiceDesk@cwu.edu.
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