MFA Initial Setup

Important: You must click Next, and Done after approving the Authenticator app notification to complete setup. Otherwise, MFA will not function appropriately. If you would like more detailed steps, please visit the MFA - Initial Multi-Facto Authentication Setup.

On your smartphone:

  1. Download the Microsoft Authenticator app from your smartphone's app store.
  2. Open the Microsoft Authenticator app, if it asks you to "sign in" please don't do this.
  3. Look for and select the "add a Work or school account."
  4. There will be a pop up with two options, click on the "Scan a QR code" option.
  5. Make sure to approve the use or notifications and your camera for the scan.
  6. Set your smartphone aside for the next step.

Using both your computer and smartphone:

  1. On your computer, open the Microsoft MFA setup page.
    1. Sign in using your CWU credentials.
    2. If you see the Microsoft requires more information popup, follow the instructions below. 
      1. If you don't please go to and select Troubleshoot MFA.
  2. After you see the Microsoft popup requiring More Information, click next on each popup until you see a QR code.
  3. Now, with your smartphone's Microsoft Authenticator app, scan the QR code on your computer.
  4. Click Next on your computer screen.
  5. You should see a message on your computer saying, "Let's try it out" and you should get an approval notification on your smartphone.
    1. Enter the numbers that appears on the computer screen into your Microsoft Authenticator app popup notification.
  6. Your computer should display a message saying, "Notification approved." Watch for the Next button to turn Blue. When it does click it and make sure to click Done to complete the setup.
  7. Your MFA is set up and working! Now let's make it even better!

You're almost there! A few more steps, and it only takes a minute.

  1. View the Microsoft MFA setup page on your computer.
  2. Click Add sign-in method, select Phone.
  3. Click Add.
  4. Enter a phone number that can be called by Microsoft for MFA. This can be a cell phone, home phone, or office phone.
  5. Select Next after you enter a phone number.
    1. Microsoft will call you to verify the phone number you just entered. Answer the call and press the # key on your phone.
  6. Click Done on your computer, and you're set!
  7. You can also set up additional methods like a personal email or another phone as a backup.

You have now successfully configured MFA on your CWU account. Congratulations! You are helping keep yourself and others safe!

MFA Frequently Asked Questions

MFA - Change Preferred or Add and Delete Verification Methods

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