Service Desk

Accessing your CWU Account

 If you have forgotten your password, you can reset it right away by clicking on Change your password via Microsoft Site on the Wildcat Password webpage. (wildcatpassword.cwu.edu) This link will take you to the Microsoft Self Service Password Reset. You will need to have an up-to-date and accessible personal email address, phone number or the MS Autenticator app on your account to use this self-service option. If this information is not up-to-date call the Service Desk at 509-963-2001 or stop by our desk in Samuelson Hall 1st floor, and our team can assist you.

Because we are concerned about your privacy the CWU Service Desk will require you to provide personal information (Home address, phone number, and personal email address) as well as your CWU Connection Card information before we can assist you in accessing your account. It is critical that you keep your personal information  up to date on your MyCWU account so the Service Desk can assist you. The video below will show you how!

CWU Wi-Fi for Computers, Mobile, Gaming, and TVs

Whether it is your phone or laptop, you can find out how to connect to CWU's Wi-Fi with these Knowledge Base instructions. Connecting to the CWU Wireless Network

CWU-Play is the network set up specifically for gaming and video devices if you live in campus housing. The Service Desk can walk you through the process or you can get set up on your own with this Knowledge Base article. Registering devices on CWU.

If you would rather watch video instructions, please go to the Information Service's Youtube Playlist. CWU Information Services YouTube Playlist link

This website lists the specific process for seven different kinds of gaming systems. 

Software Access, Labs, and Printing

Software Access

CWU provides students with paid licenses to software that will assist you in your coursework. This includes your Office 365 account with Outlook, Teams, Word, Excel and more (not all MS365 programs are included in your license.) Use a browser and navigate to the Microsoft Office website and sign in with your CWU credentials (username@cwu.edu not firstname.lastname@cwu.edu). You will be able to download the MS365 programs directly onto your personal devices. Included in this Microsoft package is your CWU OneDrive for Business cloud storage.

You can request access to the Adobe Creative Cloud, Mathematica & SPSS. Details on all of these can be found on the Computer Support Services website.

Campus Computer Labs, Virtual Labs, and WEPA Printer Kiosks

Central's Ellensburg Campus has several open Student Technology Fee Labs as well as department specific computer labs. Schedules and additional information for the Student Technology Fee labs can be found on the CWU Information Services Computer Labs webpage.

CWU also provides access to a Virtual Lab environment for all enrolled students. If you are enrolled, your CWU account will grant access to remote resources such as: individual applications and a Windows Lab Desktop. Some of your courses may require specific software that is only available with CWU licenses. More information on accessing the lab site can be found in these Knowledge Base articles about Virtual Labs.

Printing via Campus WEPA Kiosks

All enrolled CWU students receive a $15 per term credit for use on the Ellensburg Campus WEPA Printer Stations. Type in Central Washington University on the WEPA Printer Station website to see a list and map of all the active printer locations.  WEPA Kiosks are like using an ATM Machine. You can send your documents to the WEPA cloud and then retrieve and print them from any WEPA Kiosk within 6 days. You can also connect your flash drive directly to any WEPA kiosk to print. There is a Knowledge Base Article on how to access and use the WEPA printers. Student WEPA Printing Guide.

Fixing Website Access

Having issues getting into Canvas or another website? Try clearing your browser cache. This Knowledge Base Article will get you running again no matter which browser you prefer. Clearing Internet Browsing History. We also have a video on this process on the CWU Information Services YouTube playlist.

Canvas Access - for finding your classes, professor, and coursework

Canvas is your online coursework portal. The Service Desk can help if you are having issues logging in or accessing content. This Knowledge Base article has instructions and links for video tutorials that answer any questions you may have about how Canvas works and how to get started. Canvas Help and Support for CWU Students.