Facilities
Lock Shop
About Us
The Lock Shop is responsible for the repair and maintenance of all locks (including combination locks) and other door hardware on campus; for re-keying buildings when required; and for the issuance and retrieval of campus keys. We support the Campus Key Procedure and the Key Risk Assessment Groups' efforts to keep CWU students, faculty, staff, and property safe and secure in regard to key issuance and irretrievable key situations.
Lock Shop Hours: By Appointment Only
Schedule an Appointment Online, use QR code, or email questions to keyshop@cwu.edu. The original completed key authorization and CWU ID is required at the time of the appointment for key issuance.
Key Returns
Contactless key return is available by drop slot or mail. To return keys in person use the drop slot located at the front of Jongeward. Place your keys in an envelope with your full name and CWU ID# to be credited for return. If you would like a receipt, include your email address and we will send a receipt when the return has been processed.
If you would like to return keys by mail it is recommended that you use either certified or registered mail. To return keys by mail send the keys along with your full name and CWU ID# in a bubble envelope to:
Lock Shop 7523
400 E University Way
Ellensburg, WA 98926-7523
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Key Authorization Cards
The Lock Shop offers key authorization cards for the campus, please call 963-2917 or email keyshop@cwu.edu to request a supply. If you choose to utilize the provided templates, please adhere to the following requirements:
- Print the templates on card stock. No other paper will be accepted.
- Cut along the dotted line.
- Ensure completion and signatures by the key authorizer (printed signatures will not be accepted). Additionally, if processing a batch of electronic access authorization cards, both the key authorizer and key holder must sign.
- Three templates with different cut lines are available. Choose the one that suits your office printer and cutting method best.
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Lock/Unlock of Academic Buildings
CWU employees (faculty, staff, and exempt) should refer to Lock/Unlock of Academic Buildings (PDF) for procedures.
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Annual Key Audit
For campus security, a Key Audit is completed yearly for all Faculty and Staff. Individuals that do not appear on this audit include: students, graduate assistants, and temporary employees. Also keys issued quarterly (like classroom keys) and keys issued to a departmental key box are not included on this Audit.
FAQ's for Annual Key Audit -
Lockout Procedures for Students
Students who lock themselves out of their rooms should attempt to contact their roommate(s) first. If the roommate is unavailable, contact hall staff to have another key temporarily issued. If hall staff are unavailable between 8:00 a.m. and 7:00 p.m., contact the Residence Life Office at (509) 963-1323. After 7:00 p.m. and on weekends, contact the RA on call. Upon request, produce identification to verify occupancy. If a resident locks themselves out two or more times per quarter, there may be a referral to Student Rights and Responsibilities, fees, and termination of the Housing and Dining contract.
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How do I get keys for CWU buildings?
To obtain keys to CWU buildings, you will need a completed "key authorization card" and an appointment. Bring the completed card along with picture identification to the Lock Shop in the Jongeward building at the time of your appointment to pick up your keys.
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Where is the Lock Shop?
The lock shop is located in the Jongeward building on the corner of 11th & Wildcat Way.
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What do I do if I lose my keys?
Immediately report the loss or disappearance of University keys to both the Lock Shop and your supervisor, chair, or director. You can contact the Lock Shop at 963-2917. For more information on the lost key process, please review CWU 201-11 Keys.
Additionally, contact Public Safety and Police Services (campus police), as lost keys are often returned there. The campus police can be reached at 963-2958.
Cody Mertell
Phone: (509) 963-2918
Email: Cody.Mertell@cwu.edu
Jenny Grayson
Phone: (509) 963-2917
Email: Jenny.Grayson@cwu.edu
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Questions? Contact Us
Facilities Management
Jongeward Building
205 E 11th Avenue Ellensburg, WA 98926