Online Learning
Canvas Help and Support for Students
About Canvas
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Canvas Technical Support 24/7
- Toll Free Phone Support: Login to Canvas and click Help for the support hotline
- Email Canvas Support: support@instructure.com
- Users can also find support within Canvas by utilizing the 'Help' option located in Canvas' left-hand menu.
- Password Issues
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Help Documents
- Browser Test
- Browser Privacy Settings and Resolving Unsafe Scripts
- What is the New Rich Content Editor?
- How to use the new Rich Content Editor in Canvas
Enable presentation of Canvas content in Chrome and Firefox.
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Canvas Videos for Students
Duration is indicated in parentheses.
- Canvas Overview (4:09)
- Assignments Overview (2:00)
- Assignment Submissions (2:56)
- Quizzes (4:02)
- Grades (2:43)
- Communication (3:43)
- Discussions (3:57)
- Calendar (2:33)
- Files (3:08)
- Peer Reviews (1:49)
- Group Creation and Interaction for Students (3:04)
- Collaborations (2:50)
- ePortfolios (4:57)
- Chat (1:50)
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Student Guides
Find just about any answer from this comprehensive list of support documents.
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Orientation to Canvas
Canvas Orientation "Course" for Students
This is an actual Canvas course, to help you learn, and make the best use of the system. It is full of information, explanatory videos, and a challenging, no-stakes quiz to test your knowledge. Plan to spend about approximately one hour completing the orientation course.
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Finding Help in Canvas
Using the "Help" Button
- Use the Help button to provide feedback or to report an issue or error.
- The Help button is located at the bottom of the left-side navigation
- This button is located at the bottom of the page, regardless of the window size. Make sure to click the Help button on the page you are having issues with. This will help CWU Canvas Support figure out what the problem is.
- Once you click on the Help button, you will be given options to choose from that include Ask Your Instructor a Question, Search the Canvas Guides, Report a Problem, Chat with Canvas Support, Canvas Support Hotline, CWU Canvas Help & Support, and Submit a Feature Idea
Online Test Taking in Canvas
Academic integrity is an integral part of your online student experience. As such, instructors might ask you to complete quizzes and exams through Canvas exclusively. Before beginning a test, always ensure you have access to a secure testing location, desktop computer or laptop, and consistent internet connection. Webcams and microphones may also be required, and you should rely on instructor instructions for course-specific directions.
If you experience Canvas lock-outs when taking Canvas quiz, here are a few suggestions to help cut down on them:
- Do not wait until the last minute to take exams; if you experience technical problems they will take time to be resolved.
- Close all windows on the computer and then launch a new window to login to Canvas.
- Close other applications before taking the quiz/test.
- Use a wired high-speed connection; a wireless connection will work, but is not recommended.
- Do the Browser Test before taking the quiz/test
- Review the Supported Browsers for Canvas
- Do not navigate to other locations or applications in Canvas after the test opens.
- Do not click "Submit" until you have completed the test.
- Do not use any of the browser navigation buttons (i.e. Back, Forward, Home, etc.)
- Turn off Popup blockers.
- If you are locked out of a test, please contact your instructor immediately, or follow instructions given by your instructor.
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