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We are excited to have launched a new customer service portal, Central Access Solutions.

With this system, clients can:

  • Create a new account
  • Request an estimate
  • Upload files
  • Approve estimates
  • Check the status of materials
  • View completed materials (in electronic formats)
  • Make Payment
Central Access Systems

To Receive an Estimate


  1. Create an account or use your existing one at Central Access Solutions
    • Please note that we do not use your information for any purpose other than communication about your inquiry and any subsequent orders. We do not sell, distribute, or share any of your information.
  2. Follow the instructions to create an account and to submit a work order request
  3. Upload your file or send us your materials
  4. Keep an eye on your email where we will send you an estimate
  5. Review the estimate
  6. Log in to Central Access Solutions to approve the estimate

To Submit Materials Digitally


A single file can be uploaded to the Central Access Solution system for each request.

If you need to upload multiple files follow the steps below.

  1. Go to: WeTransfer ( You may need to click "Take me to Free")
  2. Upload your files at: + Add files
  3. Friend's email: CentralAccess@cwu.edu
  4. Your email: your email address
  5. Press Transfer to send your files to us.

To Submit Materials in the Mail


Send to:

Central Access
International Center 101
400 E University Way, MS 7541
Ellensburg, WA 98926

Some things to keep in mind when sending hard copy materials:
  • If you are sending or plan to send hard-copy materials, be mindful of shipping method, which can greatly affect delivery date.
  • Package tracking is highly recommended.
  • All bound materials are de-bound after estimate approval.
You will receive an estimate for your project within approximately 2-3 business days via email.

Processing


When Central Access receives your materials, you will be sent an estimate. Estimates then need to be approved by you, you can do this by logging into Central Access Solutions. Processing will begin upon approval of the estimate.

Turnaround Time


The turnaround time for projects varies based on type of format, difficulty of material and date received. Most e-text and PC audio projects are complete in two to three weeks. Please allow more time for materials received immediately, prior to, or after the start of a new term. Materials can be hosted in installments, allowing for faster access to immediately required materials. Rush fees may apply to orders with a quick turnaround time.

To Access Materials


You will access your materials through Central Access Solutions.

If You have Questions or Need Additional Support, Please Contact Us


Central Access Info:

Phone: 509 963 1371
Email: centralaccess@cwu.edu

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