CWU News

CWU Continues Telehealth Services Through the Summer

Central Washington University is extending its contract with TimelyMD, the company providing 24-hour per day telephone and video consultations with healthcare providers, therapists, and counselors to students, through the summer months.

Since April, students have been able to access a free smartphone app (called TimelyMD) or via an online portal called Campus.Health, which offers them unlimited access to medical and mental health care anytime they need it. Using the portal puts students in contact with licensed physicians and counselors.

“We’ve been very pleased with the response to the telehealth options and have decided to continue the program through the summer,” noted Gregg Heinselman, CWU’s Dean of Student Success. “Since all of our instructional programs will continue to be online during the summer sessions, because of the COVID-19 outbreak, this simply makes sense.”

The telehealth option is open to all CWU full-time undergraduate and graduate students, including university centers and sites, and all full-time students currently enrolled this Spring quarter. It has expanded and supplemented services currently available at CWU’s Student Medical & Counseling Clinic, which remains open Monday through Friday, 8 a.m. to 5 p.m.

Shawnté Elbert, CWU’s associate dean of health and wellness, said the telehealth services have been important because Central is now supporting online and Center students, which further stretch the capacity of the medical and counseling staff. The staff are also not allowed to practice across state lines. She said the online service has allowed Central’s Student Counseling Services and Student Health Services to expand services it can offer to students, especially after hours.

Media contact: Richard Moreno, Department of Public Affairs, 509-963-2714,