CWU News

CWU Now Offering WildcatCare 365 Online Medical and Counseling Service for Students

Central Washington University has partnered with TimelyMD, a leading national telehealth company, to offer WildcatCare 365, an online service for students that provides no-charge, immediate, and unlimited access to medical and professional mental health support visits at any time of the day.

Additional services include scheduled short-term individual psychotherapy and health and wellness coaching appointments for students and 24/7 consultation for faculty or staff concerned about a student’s wellbeing.

The service, which is now available, allows students to have 24/7 access to licensed physicians and counselors anywhere in the United States. The program was piloted on campus earlier this year to great success.

“We’re so pleased to be able to offer this service to our students, especially during the COVID-19 pandemic, when we have to be concerned about physical distancing and avoiding close contact with others,” noted Shawnté Elbert, CWU’s associate dean for health and wellness.

“Anyone seeking care will find this service is as easy as making a video call,” noted Cindy Bruns, Director of the CWU Student Counseling Services. “A nice feature is that students using their phone or other device can see the profiles, faces, and basic identifying details of the medical providers and mental health counselors available to them. They can choose to meet with a specific provider or select the first available caregiver.”

Students can access the service using a free downloadable smartphone app (TimelyMD) or through an online portal called Typically, students will have a video consultation with a health professional within 5 to 10 minutes.

“Central decided to start offering this service because it’s convenient, easy-to-use, beneficial to our students and, most importantly, private and secure,” added Carylin Holsey, Director of CWU Student Health Services.

“Virtual access to medical and mental health counseling has never been more important, especially for college students who may be learning remotely, need care after hours, and prefer to do so privately on their own devices,” said Luke Hejl, Chief Executive Officer of TimelyMD. “We’re honored to be able to partner with Central Washington University to provide these services.”