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Counseling Services

Counseling During Covid

Student Counseling Services during Covid-19 Pandemic


Although our fomat is a little different, Student Counseling Services is still here to support you during your time at CWU. Here is a summary of how things work:

When are you open?

We are open Monday through Friday from 8am to 5pm when classes are in session.

We sometimes have modified hours during quarter breaks.  Check back for specific times.

We are closed on university holidays.  

Our new supplemental, virtual medical and mental health services, WildcatCARE365, is available 24/7/365 for all enrolled students.  Services include TalkNow, on-demand, single sessions with a licensed counselor. Can be used for crisis support as well as for times that you might not think of as a crisis but you still need in the moment, expert support.  Visit the website or download the TimelyMD app then register with your CWU email address to get started.  

What is your contact information?

Phone: 509-963-1391

Address 900 E. 11th (11th & Poplar)

Director of Counseling: (not appropriate for crisis concerns)

Who is eligible?

All currently enrolled, matriculated students who have paid the quarterly health and counseling fee are eligible to access counseling services - this includes center and online students, as well as Ellensburg Campus students.

There are special laws regarding providing mental health services to students residing outside of Washington State.  If this applies to you, please still make an initial appointment and we'll talk with you about your options. 

Running Start students are non-matriculated students and therefore are not eligible for services.  We are still happy to chat with you about ways to get the support you need.  

What services are offered?

  • Brief Individual Therapy
  • Brief Relationship Therapy
  • Unlimited Group Therapy
  • Unlimited Workshops on Mental Health Strategies
  • Unlimited Support Groups
  • Crisis Intervention
  • Consultations for students, staff, faculty, and support people concerned about a student

Follow us on Instagram for the most up-to-date information on our services and to learn about group offerings.  @cwu_counseling_services 

What services are not offered right now?

We are unable to safely offer ADHD testing at this time.  We are happy to consult with you regarding referral options that might work for you.  

How are you offering services?

All services are offered via telehealth platforms at this time.  For individual services, students can choose from a HIPAA compliant, secure video chat or phone call. 

Group sessions are offered through HIPAA compliant, secure video chat.  We prefer to provide services via video chat whenever possible.  

What do I need for a teletherapy/telehealth appointment?

  • A private place where you will feel safe sharing confidential information with your counselor
  • A place free from distractions so you can focus on your sessions
  • A strong cell or internet connection
  • For secure video chat sessions, a phone with a front-facing camera or a webcam connected to your computer or tablet

How do I make an appointment?

Give us a call at 509-963-1391 and our awesome office staff will talk to you about what kind of appointment you need and get you scheduled. 

You'll be sent an appointment reminder with links for forms to fill out prior to your appointment and a link to meet your counselor in a secure video chat.  We are working on an online option to request non-urgent appointments.

What if I'm in crisis and need to talk to someone right away?

  • If you are in a life threatening mental health emergency, we'd like you to call 911 and request emergency help or go to your nearest emergency room.
  • If things aren't quite that bad, but you really need support, please call us at 509-963-1391 and let the office know you need a crisis session. 
    • If you need to talk to someone right in that moment (you can't wait at least 20-30 minutes), please let the office staff know that and they will transfer your phone call to a counseling staff member who can help you.
  • If you need to talk to someone that day, but are safe to wait a bit, please let the office know that and they will put you in with the next available staff person. 
    • They will also email you a link to fill out some forms for us (so we can better serve you) and information about how to connect with your counselor at you appointment time.  
  • If you walk into the building to request a crisis appointment, the office staff will give you a teletherapy room to be in and then connect you with a counselor.  

If it is afterhours, please use one of the following crisis resources:

TalkNow at WildcatCARE365 (no cost for enrolled CWU students)
Comprehensive Mental Health: 509-925-4168
National Suicide Prevention: 800-273-8255
Text Crisis Line: Text “HOME” to 741741 (staffed by trained volunteers)
Text Crisis Line: Text “STEVE” to 74174 (staffed by volunteers specifically trained to be sensitive to students of color and their unique concerns)
Trevor Project: 866-488-7386 (LGBTIQ+ crisis line)
Trans Crisis Line: 877-565-8860 (7a-1p Pacific Time)
Veterans Crisis Line: 800-273-8255 and Press “1” or send text to 838255
Lifeline: 800-799-4889 (TTY or text)
En Español 888-628-9454
Lifeline: 800-273-8255 (with interpreters if needed)

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