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Information Services

Contact Us

Bouillon Hall
400 E. University Way
Ellensburg, WA 98926
Phone: (509) 963-2001
Email: servicedesk@cwu.edu
 

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Remote Work Toolbox

As we begin the transition to working remotely due to the COVID-19 outbreak, there are many technology tools available to you to stay connected and productive. 

CWU Equipment

Information Services does not recommend removing desktop computers from campus and encourages the community to use their personal devices if possible. In the event that it is absolutely necessary to take a CWU-owned computer, it is essential that this Property Removal form is completed.  Please fill out this form prior to removing the equipment from campus.
Property Removal Form

Stay Secure Working From Home
Here are 5 steps to securely work from home.

Scanning for Mac Viruses
Information Services requires you to scan your Mac for viruses before connecting to the university VPN. This article will walk you through the easy steps to download and use the free version of Malwarebytes.

Scanning for PC Viruses
Information Services requires you to scan your PC for viruses before connecting to the university VPN. To do this, load Malwarebytes. Follow the instructions at CWU's Knowledge Base link to install it.


 

E-mail Online
To access your email remotely, login using your CWU username and password at Outlook.office.com.

Office.com
All of the Microsoft applications (Word, Excel, Outlook, Teams) can be found at Office.com.
Login using your CWU username and password (same password used to login at on campus). 
Microsoft offers training videos if you need an introduction to Office 365.

MyCWU
MyCWU can be accessed just as you would on campus, by logging in to My.CWU.edu


 

While most services can be directly accessed from anywhere, some are restricted to the CWU network and require using VPN when working remotely. VPN is a remote access technology that allows you to securely connect to CWU's network as if you were on campus. 

This is a limited resource: disconnect from the VPN service when you are not accessing restricted resources.

VPN Access
VPN Download Instruction page

Connecting via PC (Windows 10)

Connecting via Mac (OSx)

Connecting to a Network Drive (S or N Drives)
Depending on your internet connection at home, a mapped drive on your home computer may be very slow. Consider remotely connecting to your CWU computer instead.
Instructions for connecting to a network drive

To Access Your CWU Computer Remotely

For a Windows Desktop:

Step 1. Enable Remote Desktop 


Step 2. Remote in using Windows 10

For Mac:
Remote Management instructions


 

Telephones and Voicemail

Learn how to access your voicemail off-campus.

You can also forward your office phone to another phone number.

Softphones

If you would like to extend your office phone number to your computer at home, there is application available to do that called a softphone.
Please email Telecom to request this service at telecoms@cwu.edu


 

Teams Videoconferencing

Use Microsoft Teams for video conferencing meetings. 

You can download the Teams app on your Android and iPhone as well.

Here is a quick overview of how to use Teams Meetings and Teams chat. 

Joining Teams via Outlook Web App (OWA)
Creating and joining a MS Teams metting via OWA.

You can invite external users to a Teams meeting.

Microsoft also offers training videos for Teams on their support page if you are looking for more information.


Zoom Video Conferencing
You can log into Zoom using your CWU email address and password.  Go to https://CWU.zoom.us to login.

You can set up Hot Keys and Keyboard Shortcuts on the Zoom client.

How to Stop Zoom-Bombing
Publicly shared Zoom invitations can be crashed by trolls in a practice called "Zoom-bombing" which can result in univited guests taking over or disrupting the event.
This video, shared by Zoom, will show you how to set up your meeting so that Zoom-bombing does not happen.

Show your school spirit with a CWU-themed virtual background http://www.cwu.edu/brand/other#ZoomBackgrounds

Zoom provides many other training videos on their support site.


 

Many internet providers are responding to the COVID-19 outbreak by offering free services for a limited time.  

Comcast COVID-19 Response - Offers free WiFi for two months to low income families plus all Xfinity hotspots are free to the public during this time.

Charter Free Internet Offer - Charter is offering free broadband and WiFi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps.

AT&T COVID-19 Response - AT&T is offering open hotspots with unlimited data to existing customers and $10/month plans to low income families.

Sprint COVID-19 Response - Sprint is offering to provide unlimited data to existing customers, and will allow all handsets to enable hotspots for 60 days at no extra charge.

T-Mobile COVID-19 Response - T-Mobile is offering unlimited data to existing customers, and, coming soon, will allow all handsets to enable hotspots for 60 days at no extra charge.


 

 

Contact the Service Desk:  

Take the Next Step to Becoming a Wildcat.

Admissions@cwu.edu