Q: I received an email telling me I had to return a laptop lent to me by the university during the period we have been working remotely. Where do I return it?

A: Return laptops to Bouillon Hall Room 128, which is open Monday through Friday, 8 a.m. to 5 p.m.

Q: When is the deadline for returning the laptop?

A: the university is asking that you please return the laptop that was loaned to you by July 1, 2021. You do not need to wait until July 1 to return a laptop but can do so immediately.

Q: What if I am continuing to work remotely? Do I still have to return the laptop?

A: Yes, all borrowed laptops must be returned by July 1, 2021. If you are continuing to telework, please work with your supervisor to arrange for a new laptop or to be permitted to take your desktop computer home.

Q: Do I need to clean my borrowed laptop before returning it?

A: No, you do not need to clean your borrowed laptop; all laptops will be cleaned by Information Services (IS) staff and returned to the appropriate department.

Q: If I have university files that need to be backed-up or I need to preserve institutional data, what should I do?

A: You should upload the data onto shared storage (e.g. G, N or S Drive), or university cloud storage (MS OneDrive) and transfer it to your regular university computer. Make an appointment with IS Service Desk staff if you need help transferring the data.

Q: I received my loaner laptop via mail, how do I return it?

A: Please contact the IS Computer Support Services at (509) 963-3376 for next steps.

Q: I brought home computer equipment from my office. Do I have to do anything special to return it?

A: If you borrowed computer equipment from your office, you can return it in the same manner you used to take it home. If you need help reconnecting the computer onsite, please complete a ticket request with IS.