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ITS Training

Wildcat Password Self Service

Table of Contents

Introduction
What it does
Password policies
Opting in

Setting up your password response questions
Where to go
Filling out the fields
Verification

Password Power
If you know your current password
If you've forgotten your password

Other features of Self Service
Updating your profile
Password History
Account Information

Introduction


What it does

The main features of the new system, called Wildcat Password Self-Service, are:

  • The addition of a forgotten password service using security questions.

  • Self-service password resets from on or off campus via an easy to remember web address: https://wildcatpassword.cwu.edu

  • Access to network drives directly from Macintosh computers.

  • The ability for people to update their GroupWise address book information.

  • User notifications of password changes on their accounts.

Password policies

The new system's current password policy is very similar to the rules that have been in place for the last 15 years. This policy can be modified to require passwords that are harder to crack or be guessed by hackers. Eventually CWU will have to comply with the Washington State Security Policy, and will be initiating “hardened passwords”, which requires a more complex combination of characters for official passwords. However, until then below are the current password requirements:

  • The new password policy directs that passwords: must be 8 to 25 characters in length

  • expire every 90 days

  • cannot contain your name

  • cannot be the words “password” or “wildcat”

  • are not case sensitive

  • can contain alpha numeric and special characters.

  • should not contain the percent sign, or the bracket symbol.

Opting in

You can opt in by changing your password right away, or just wait until your password expires, then you will be able to use the new system.

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Setting up your password response questions


Where to go

There are “forgot your password?” links in convenient locations throughout the CWU systems that will take you where you need to go, however you can also just open a browser and go to https://wildcatpassword.cwu.edu

Setup security responses

Click on the Setup Password Responses, as shown above with a circle.

A login page appears.

  • Log into the system with your Wildcat username and password.

Filling out the fields

Fill out fields

Fill in the fields as indicated.

Tip: There's a Show Responses button at the bottom of the page if you want to see what you are typing in; otherwise you will just see a bunch of asterisks.

  • Click Save Responses when done.

Verification

A verification page appears with your answers shown.You can either click the Go Back button to revise your answers or continue on.

A Success page appears.

Success

Clicking the Continue button logs you out of the system.

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Password Power


If you know your current password

If you know your current password and just want to change it,

Change password

  • Click the Change Password link as shown above with a circle.

A login page appears.

  • Log in with your current Wildcat username and password.

Note requirements

Note the requirements at the top for creating a password.

  • Fill in the fields as appropriate and click the Change Password button at the bottom.

A confirmation page will appear to let you know if the change was successful.

Tip: If you haven't already, make sure you have your Password Response questions setup so if you forget your password in the future, you can reset your password without having to call the HelpDesk.

If you've forgotten your password

There are “forgot your password?” links throughout the CWU systems, such as seen below for PC users.

Forgot password link

Clicking on the link will bring up the following window:

Are you sure

Continuing on by clicking on Yes will then start the process for going through your security questions to make sure it's you so you can reset your password.

Prompt through security questions

Note: This only works if you've already setup your password responses. See the Setting up your password response questions section above for more information.

You can also go to any computer with an internet connection and bring up the Wildcat Password Self Service page at https://wildcatpassword.cwu.edu in a browser window.

  • Click on the Forgotten Password link there to bring up the following page.

Forgotten password

Follow the prompts as necessary to verify your identity and reset your password.

If you get stuck, you can call the HelpDesk during business hours at x2001 for assistance.

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Other features of Self Service


Updating your profile

You can update the information that appears in the GroupWise Address book with the Wildcat Password Self Service tool.

Update profile

Change any of the fields as needed and click the Update button.

Password History

Once you are logged in, you can click on this link to see a table that displays what you’ve done with your password in the past. It does not list what you've chosen for a password.

Account Information

Once you are logged in, you can see a table that lists your user account information, when your current password expires, and more.

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Page last updated 01/04/12.