Bouillon Hall Room 128
400 E. University Way
Ellensburg, WA 98926
Phone: (509) 963-2001
Email: servicedesk@cwu.edu
WINDOWS PC STANDARD SOFTWARE |
APPLE MACINTOSH STANDARD SOFTWARE |
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Fall Quarter 2021
Other program-specific applications may be found in tech-fee and/or department labs (Art, Biology, Computer Science, Communications, ITAM, ETSC, Music, Science, etc.). Submit inquiries about an application not listed above and where it may be located to ServiceDesk@cwu.edu.
Effective Date: May 25, 2011
Purpose: To ensure that software and hardware updates needed for classes held in CWU classrooms and computer labs are installed and available for use at the start of the quarter.
Policy: Requests for software installations need to be made by the same date required for textbook adoption to ensure they are available for the quarter when the software is to be used. This restriction is required in order to consolidate and test the software load for the Classroom/Lab computers while providing adequate time for scheduling the changes with staffing available.
Conferences request software 6 weeks prior to conference date.
Check for currently loaded software on our lab page at the top of this page. Note that on an annual basis CSS will review the installed software and may remove older unused programs from student lab builds.
Procedure/Process
Costs: All groups that are not state-funded will be charged a $35 per technician hour fee for software installations and removal. For instances when we know software being Installed will need to be removed after use, the removal charge will be assessed with the installation fee. There is no charge to state-funded entities for routine prescheduled software installations.
Emergency Situations: It is recognized that there may be situations where software must be installed after the deadline for installation has passed in order for classes to progress. In any such case, CSS staff will do their best to install the software as quickly as possible. However, this will require the requestor to be readily available to test the software installation. Also, for emergency software installations, the Requestor's Department will be charged $35 per technician hour needed to complete the required action.