Fall Quarter 2020

Other program-specific applications may be found in tech-fee and/or department labs (Art, Biology, Computer Science, Communications, ITAM, ETSC, Music, Science, etc.).  Submit inquiries about an application not listed above and where it may be located to ServiceDesk@cwu.edu.

Installation of Classroom/Computer Lab Software:

Effective Date: May 25, 2011

Purpose: To ensure that software and hardware updates needed for classes held in CWU classrooms and computer labs are installed and available for use at the start of the quarter.

Policy: Requests for software installations need to be made by the same date required for textbook adoption to ensure they are available for the quarter when the software is to be used. This restriction is required in order to consolidate and test the software load for the Classroom/Lab computers while providing adequate time for scheduling the changes with staffing available.

• Fall Quarter: May 1st.
• Winter Quarter: October 15th.
• Spring Quarter: January 15th.
• Summer Session: April 1st.

Conferences request software 6 weeks prior to conference date.

Check for currently loaded software on our lab page at the top of this page. Note that on an annual basis CSS will review the installed software and may remove older unused programs from student lab builds.

Procedure/Process

• Fill out and submit the software request form.
  
  CSS personnel will check the software to verify that it is compatible with the standard computer classroom/lab configurations for the Operating Systems and does not exceed the memory, hard drive or processor speed of the computer(s) on which it will be installed. Items that are not compatible or whose requirements exceed that of the computer will be returned to the requestor. In cases where the software requires a "special login", the requestor will be expected to be available to assist or perform that function before further loading and testing of the software will be done.
   
• CSS will load the software on a computer and test the basic functionality of the software. After the software has been installed, CSS personnel will contact the requestor to schedule a time when the requestor can test the installed software for full functionality. This will occur no later than 1 week before the start of the new quarter. If problems are detected, CSS personnel will attempt to correct the problems before the class starts.
   
• Software installation process will begin only after all required software has been provided to CSS.
  Special note: software to be installed must be accompanied with proof of sufficient licensing for the number of computers in the lab where the installation is being requested. Without this proof, software will not be installed.

Costs: All groups that are not state-funded will be charged a $35 per technician hour fee for software installations and removal. For instances when we know software being Installed will need to be removed after use, the removal charge will be assessed with the installation fee. There is no charge to state-funded entities for routine prescheduled software installations.

Emergency Situations: It is recognized that there may be situations where software must be installed after the deadline for installation has passed in order for classes to progress. In any such case, CSS staff will do their best to install the software as quickly as possible. However, this will require the requestor to be readily available to test the software installation. Also, for emergency software installations, the Requestor's Department will be charged $35 per technician hour needed to complete the required action.

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