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Information Technology and Administrative Management

College of Education and Professional Studies

Dr. Jaclyn Krause, Associate Professor

Office: SAM 202I
Phone: 509.963.1824

I went back to school later in life, at 42 to be exact! I did not take the traditional route; high school, college, work. But back when I got out of high school, a college degree was not a requirement for ALL jobs. I was lucky. I knew someone who worked in this cool new field of “computers”. I got my first job from someone I know. Looking back, it was an amazing opportunity.

I learned my craft on the job and by attending community college and industry trade classes as necessary. When I needed to know about computer networking, I could take a number of classes at my community college to learn the skills I needed to take back to the job. One thing about me is that I’m ALWAYS willing to learn something new. This process served me well . . . for a while.

It was in the late 1990s that it became evident that time on the job, or job experience, was not going to be enough to move my career forward. It was time to get serious about getting my bachelor degree. I had strong industry specific IT skills and I thought, what else might help me round out my potential for an employer? I decided to pursue a Bachelor of Science in organizational management because I had a strong interest in how the business operated. I had been working as a systems analyst and IT project manager at the time and thought that a background in the organization was what was missing from my skill set.

However, something happened on the way to my bachelors degree. My love of lifelong learning kicked in hard and I found that I wanted to continue on; pursuing a masters in educational technology and then on to my doctorate in applied management. I was hooked; I still am! I take every opportunity to learn something new as one never knows when the information might come in handy.

I don’t like the term “teaching”. I prefer facilitating. I always knew that I enjoyed working with students, well, sharing knowledge really. That’s how I view what I do. I learn so much from my students and I hope they learn from the experiences I share with them.

I live in Ellensburg with my husband and best friend of 36 years, Bernie and our two fur children, Sam (a Rhodesian Ridgeback dog) and Sofie (a delightfully crazy mixed mutt).

"What? Like it's hard?"

~Elle Woods, Legally Blonde

Why this quote? Because I always think that things are hard, and after trying and succeeding, I’m pleasantly surprised to find them much easier than I thought. This quote helps remind me to stop, take a deep breath, and just do it!

"Do, or do not. There is no try."

~Yoda, Star Wars: The Empire Strikes Back

Again, why? Well, I don’t like excuses. Success is a mindset. You decide to be successful, happy, satisfied. Excuses just get in the way. DO!


Ph.D., Applied Management and Decision Sciences
Walden University, School of Management, Minneapolis, MN, May, 2010
Dissertation: Attitudes, Perceptions, and Behavioral Intentions of Engineering Workers Toward Web 2.0 Tools in the Workplace
ProQuest ID: 3402699

M.A., Educational Technology, Pepperdine University, Malibu, CA, July, 2004

B.S., Organizational Management, University of La Verne, La Verne, CA, May, 2003

Professional Certifications

ITIL v3 Foundation Certification
Certified Knowledge Management Professional (CKM) – KMPro
Lotus Domino Certified Professional – Systems Administration and Application Development – Expired
Novell 5.0 Certified Netware Engineer (CNE) and Certified Netware Instructor (CNI) – Expired


Ashford University Online, Clinton, IA   June, 2011 to August, 2014
Assistant Faculty, Forbes School of Business

Kaplan University, Ft. Lauderdale, FL October, 2010 – August, 2011
Academic Department Chair, School of Information Systems and Technology

The Boeing Company, Seal Beach, CA March, 2000 – October, 2010
Systems Analyst and IT Project Manager
Web Application Developer
Systems Administrator

IBM, Long Beach, CA March, 1999 - March, 2000
Systems Administrator – Novell and Microsoft

Toshiba America Medical, Tustin, CA November, 1996 - March, 1999
Systems Administrator - Novell and Microsoft

UCI Medical Center, Orange, CA August, 1993 - November, 1996
Systems Administrator - Novell and Microsoft

Various Information Technology positions 1976 - 1993


Tucker, J. P., YoungGonzaga, S., & Krause, J. (2014). A proposed model for authenticating knowledge transfer in online discussion forums. International Journal of Higher Education, 3(2), 106-119. Retrieved from

Knowledge Transfer in Online Learning Environments: Fact or Fallacy, 19th Annual Sloan Consortium International Conference on Online Learning, November, 2013 – Conference Proceedings

Tracking References with Social Media Tools. Authored chapter in the edited book Social Media for Academics: A practical guide, August 2012. ISBN 1 84334 681 8

Pragmatics of Twitter Use for Academics. Co-authored chapter in the edited book Social Media for Academics: A practical guide, August 2012. ISBN 1 84334 681 8

Using Social Network Analysis to Mobilize Knowledge Transfer. KMPro Journal, Spring, 2007.


Knowledge Transfer in Online Learning Environments: Fact or Fallacy, 19th Annual Sloan Consortium International Conference on Online Learning, November, 2013

Collaborative Research: The “Social” Way, Technology, Colleges, and Community 18th Annual Online Conference, April, 2013

Implementing and Delivering Live Tutoring with Wyzant to Technology Students (check Wyzant reviews), Sloan-C 4th Annual International Symposium, Emerging Technologies for Online Learning, July, 2011

Lean Your Processes While Improving Customer Relations, 17th Boeing Technical Excellence Conference, May 25 - 27, 2010

Creating Environments for Visibility, Transparency, and Collaboration Among Teams and Customers, 17th Boeing Technical Excellence Conference, May 25 - 27, 2010

Negative Decision Management, 15th Boeing Technical Excellence Conference, July 21 - 24, 2008

Walden University Winter Session Research Symposium 2007 - Using Social Network Analysis to Mobilize Organizational Knowledge Transfer

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