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Phone: (509) 963-1202
Fax: (509) 963-1733

Defining Conflict and How You Can Address It

What is Conflict?

Conflict is simply a difference of opinions. Conflicts in the workplace are inevitable, and, when handled positively, serve as a starting point for creative problem solving, reasonable decisions, and healthy relationships.

Not all conflict requires a top-down approach or intervention. In most cases, the first steps to successfully settling differences should be taken by the people involved.

What resources are available to help?



Steps to help you prepare for and conduct a positive conflict conversation.

CWU's Employee Assistance Program offers confidential counseling and guidance for handling conflict.

CLA Online provides courses, videos, and books on the topic of Conflict Resolution.

DES offers a variety of instructor-led workshops on topics such as conflict management and crucial conversations. To learn more, visit the DES Available Training page.

Do you need to involve others?

The following questions will help you determine who else needs to be involved in resolving conflict.

"In the middle of difficulty lies opportunity." - Albert Einstein

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