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Hospitality & Wine Studies

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HTE Program
Carla Jellum, Ph.D. 
Carla.Jellum@cwu.edu

Wine Studies Program
Kristine Miller, MBA
Kristine.Miller@cwu.edu

Kristine Miller

Prof. Kristine Miller, M.B.A

Headshot - Kristine Miller

Wine Studies and Hospitality, Tourism and Event Management
Wine Studies Program Coordinator, Lectuer in Wine Studies and Hospitality, Tourism and Event Management
Email: Kristine.Miller@cwu.edu
Office: Michaelsen 331
Cell Phone: (509) 306-5023

Education Background 

East Carolina University, 2012: Master of Business Administration with Graduate Certificate in Hospitality Management 

Central Washington University, 2003: Bachelor of Science in Individual Studies: Organizational Leadership 

Central Washington University, 2003: Bachelor of Arts in Political Science 

 

Professional Certifications  

Certified Hospitality Educator  

Certified Specialist of Wine                                                                                  

Spirits Education Diploma  

Master Court of Sommeliers: Introductory Sommelier Certificate  

 

Courses Taught at CWU 

  • HTE 201 - Introduction to Hospitality, Tourism & Events
  • HTE 202 - Food and Beverage Operations 
  • HTE 303 - Hospitality Leadership 
  • HTE 309 - Facilities Operations
  • HTE 310 - Customer Service Operations 
  • HTE 313 - Career Planning and Preparation 
  • HTE 393N - Destination Marketing
  • HTE 405 - Hospitality Catering   
  • HTE 420 - Promotion, Sales, and Advertising 
  • HTE 484 - Hospitality Law 
  • HTE 488 - Revenue Management
  • WINE 201 - Wine Service and Food Pairings
  • WINE 315 - Survey of Washington Wines

  • WINE 406 - Professional Wine Analysis

Short Bio

Kristine Miller is a passionate and devoted wine and hospitality professional and educator. She possesses over fifteen years of diverse academic experience to include teaching, program leadership, curriculum design, and assessment, gained teaching on the east coast, instructing students from partner universities in Peru, Ecuador, and Columbia through the East Carolina University Disney Learning Program, and developing the curriculum for a women’s college in Rwanda. 

Her research and teaching interests include wine program development, wine and food pairing, servicescape, winescape, hospitality financial management, fine dining service and etiquette, wine service, guest service management, consumer psychology/behavior, entrepreneurship, marketing, and strategic management. 

Kristine’s hospitality industry experience includes an advanced internship management position at Walt Disney World’s AAA Five Diamond restaurant Victoria and Albert’s, a role as a member of the sommelier team at the AAA Five Diamond, Mobile Five Star, Michelin Three-Star Inn at Little Washington, General Manager of North Campus Dining at Central Washington University, industry consultant and guest speaker, and member of various opening teams to successfully launch a variety of businesses. 

Kristine holds a Master of Business Administration with a Hospitality Management graduate certificate from East Carolina University. She is also a Certified Specialist of Wine through the Society of Wine Educators, has Sommelier certification through the Master Court of Sommeliers, and is a Certified Hospitality Educator through AHLEI.  

Kristine loves to travel. She lived in Europe for seven years and has been to South America, Africa, and Asia. An ardent outdoor enthusiast, Kristine enjoys hiking, snowshoeing, mountain biking, and kayaking.  When not in the classroom or outdoors she can be found at the theater, in a museum, at a soccer match (go Sounders!), or wine tasting.  Kristine is excited to be back at CWU and looks forward to working with the outstanding faculty, staff, and students in the Wine Studies and Hospitality, Tourism, and Events programs.

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