How do I make an appointment?
- Call (509) 963-1881 to schedule an appointment
- Prior to your First visit at SHS, you must visit the Patient Portal, click on the Forms tab and complete all required paperwork. Failure to do so may result in your appointment being rescheduled. A no-show fee of $25 will be charged to your student account if you are more than 10 minutes late or fail to cancel the appointment.
What do I need to bring to my appointment?
Please bring your Student ID, insurance card, and any relevant medical history information.
- Insurance Billing
Students are also required to complete the Student Health Services (SHS) insurance information form on the Patient Portal. We require a copy of the front and back of your current medical insurance ID card in order to submit medical insurance claims on your behalf. We strongly encourage you to always carry a copy of your insurance card*. Hand written insurance information cannot be accepted in place of your card. We will accept faxed copies of insurance ID cards.
The Student Health Services fee (included in your tuition) covers most provider visits, however, additional fees may be incurred if you receive medication, require laboratory services, X-rays, immunizations, contraception services, orthopedic supplies, etc. If you are insured, the Student Health Services will bill your insurance carrier for these additional fees. Any remaining balance owed (i.e. deductible, copays or coinsurance) with be charged to your student account.
In the absence of health insurance, your student account will be billed. The posting is not specific to the exact nature of the service but will state “Student Health Services”. Student Health Services does not accept direct payments from students or require payment on the day services are rendered. We recognize that many students have limited financial resources; and we make every effort to keep these additional charges to an absolute minimum.
We bill most major insurance plans. Our office will file claims to your insurer as long as we have all of the required documents on file (copy of the front and back of insurance ID card and completed insurance information form). Any portion of your bill not covered by insurance will be billed to your CWU student account (you will not receive a bill by mail from SHS). We recommend you check the Patient Portal for account information frequently to view charges that may have been applied. Your insurance company will mail an Explanation of Benefit (EOB) to the member on file.
We are contracted providers for thirteen different payers (e.g. Premera, Blue Cross, Regence, Kaiser Permanente and others). Co-payments for these plans are charged as indicated by your plan.
- How do students pay for charges?
- Any portion of your bill not covered by insurance will be billed to your CWU Student Account.
- By policy, any charges to Student Accounts will be settled before the end of the quarter. You will not receive a bill by mail for charges incurred at the SHS. All charges are posted on the Patient Portal.
- Student Heath Services will never refuse services to a student without an insurance card or healthcare coverage.
- Who is responsible for payment?
If you are 18 years of age or older, you are legally responsible for your charges. If you are under the age of 18, your parents or legal guardians are responsible for payment. Although our staff is here to assist you with any billing and insurance related questions, you should be familiar with the specifics of your particular coverage such as co-payments, deductibles and covered vs. non-covered services.
- How can I get help paying for medical care?
The SHS is committed to providing healthcare services to all students in need of medical attention. If you have concerns about your ability to pay for charges, please take a look at these websites for information on financial assistance and insurance options.