Disability Access Policies and Complaints
When the Office of Civil Rights Compliance (OCRC) receives a report of disability discrimination or inquiries related to disability access, the ADA coordinator reviews the report and contacts the Reporting Party/Complainant to explain resolution options.
From reporting to the University to pursue either informal and formal resolution to filing complaints with state or federal agencies, Central Washington University (CWU) community members have different options to report disability discrimination or address concerns related to disability access.
Reporting a Complaint
Use the Behaviors of Concern reporting form to report disability discrimination or access concerns to the ADA Coordinator.
Report Disability Discrimination
University Reporting and Process
Following a report, next steps in the process depend on:
- Whether or not the complaint falls under a CWU definition of disability discrimination or other policy violation
- Whether or not the complaint involves CWU jurisdiction of authority.
- How the Reporting Party/Complainant wants to proceed with the complaint and/or participate in a resolution process.
- Whether or not the ADA Coordinator has to proceed with the complaint, as several factors must be weighed to ensure that the University is maintaining a safe and nondiscriminatory environment.
Informal Complaints/Inquires
Complaints or requests for information that result in informal discussions with the Complainant(s) as well as negotiation or mediation of a resolution between the involved parties.
Formal Complaints
Formal resolution of a disability discrimination complaint involves a CRC investigation and hearing process by the appropriate office/department, resulting in findings and recommendations.
CWU Disability Access Policies and Procedures
- CWU Disability Access Policies and Procedures
Accessible Technology Procedure
Nondiscrimination Policies and Programs Pertaining to Students
Reasonable Accommodation of Persons with Disabilities
Service & Emotional Support Animals as Reasonable Accommodations
University Employees to Request Disability Accommodations
- EMPLOYEE- Discrimination Complaint Policy and Procedure
Employee Discrimination Complaint Policy and Procedures
- STUDENT- Discrimination Complaint Policy and Procedure
Student Discrimination Complaint Policy and Procedures
External Complaints
Disability discrimination complaints can also be filed with state or federal agencies, including the Office of Civil Rights (OCR) and the U.S. Equal Employment Opportunity Commission (EEOC). In these cases, the office of Civil Rights Compliance coordinates the University's response to the complaint.
- Office of Civil Rights (OCR)
To contact the OCR headquarters office or the OCR enforcement office serving Washington state, learn more about their contact information and complaint process on their webpage
- U.S. Equal Employment Opportunity Commission (EEOC)
To file a formal complaint through EEOC, for employment related concerns or complaints, visit their "Filing a Formal Complaint" webpage.
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