Evaluating Charities and other Philanthropic Organizations' Web sites

The major basis of this evaluation of nonprofit organizations' WEB sites can be found in the NCIB's (National Charities Information Board - U.S.)Standards in Philanthropy. These standards include purpose, program information and activities, use of funds, and accountability of the organizations. Also considered in the rating are site effectiveness and other basic indicators of quality such as currency, stability, and ease of use.

Introduction

Philanthropic organizations have a significant presence on the WEB. According to NCIB they number in the thousands. The sites evaluated here are but a sampling. Through their exploration it is possible to gain a grasp of the issues involved with this type of site, primarily concerning solicitation and the potential for misrepresentation. Though currently significant, the presence of nonprofit organizations has an enormous potential for growth. There is an already developed infrastructure with which individual organizations may connect should they decide to develop their own web pages. This infrastructure consists of a number of WEB sites that serve as guides to charitable organizations, with and without WEB sites. There is no attempt here to assess the quality of the guides themselves. Some appear quite comprehensive but many are the work of individuals, leaving their long term viability questionable. The impressive aspect of the guides is the number of them that exist. This demonstrates a need and interest as well as a recognition of the issues.

It is notable that very few charity sites have links within Yahoo, the source of the links evaluated here. Yahoo contain links outside itself to other compilations of nonprofit sites. Some of these other compilations contain ratings and abstracts and may be preferred places to be listed.

Approach

In developing evaluation criteria, the initial step was to identify the objectives of the providers and of the users entering those sites:

Providers (the nonprofit organizations)

  1. Give information and promote awareness on the societal needs their organization is attempting to address.
  2. Convey information on the ways their organization is trying to meet these needs.
  3. Encourage involvement in their specific cause. This usually means soliciting contributions and volunteers.

Users (those accessing nonprofit sites)

  1. Get information about a particular cause of interest to them.
  2. Identify and locate organizations that address that cause.
  3. Determine the legitimacy and effectiveness of an organization.
  4. Ascertain how they may help.
  5. Initiate a response, i.e. make a contact.

Working from the simple concept that a good quality site would be one that successfully meets these objectives, three broad measurements were identified:

  1. Credibility -
    This is a perquisite to all objectives listed above. From both an individual and societal perspective, it is paramount to be able to ascertain whether an organization soliciting gifts is representing itself correctly. The NCIB's standards in Philanthropy serves as a basis for the elements of this measurement.
    Does the site provide:

  2. Effectiveness This measurement most directly addresses the objectives of both the user and provider. Where possible providers were contacted and asked to provide information on the impact of their Web site on their organization.
    Does the site:

  3. Ease of use and Presentation
    Is the site:

A subjective approach, much like a movie critic, was taken in the evaluation of the criteria. Assigning weights, giving a score, and coming up with some quantitative value would be such a subjective exercise itself. Then with the consideration that a complete failure in one dimension may render everything else pointless, it was concluded that a thumbs-up/thumbs-down rating system would be appropriate.

Rating System

indicates the site owner provided additional information

Good: Fair: Poor: Bad: Indeterminable:

Credibility:

Effectiveness

Ease of use and Presentation

Other resources

Philanthropy Links is an good starting point. It places the charities into categories, provides links to them along with an abstract. In addition it recognizes exceptional sites (diamond award) on the basis of their direct community impact. It begins with the a pointer to The Meta-Index of Non-profit Organizations on the Web. This meta index provides an access point to all the many resource guides available and illustrates their proliferation. Impact Online's Best of Web Nonprofit Sites identifies sites that it considers the best directories for specific areas and sites it considers the best in those same categories. Another good guide to finding and using non-profit WEB sites is Internet Resources for non-profit public service.

NCIB's Quick Reference Guide provides a list of 300 charities rated by NCIB as to how well they meet their standards along with a method of ordering at cost additional information on the charities. These rating are looking at the charities themselves and not the information provided on their WEB sites. In correspondence with NCIB a representative stated that they do not currently review Web sites but nonprofit web site accountability is a major concern. They recommended involvement in a listserv devoted to that topic, cyb-acc@igc.apc.org . Nonprofits and the World Wide Web is an excellent essay on nonprofit's use of the internet and pointers to nonprofits on building their web sites.

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Main evaluation document

Steve Varga
shv@u.washington.edu
April 19, 1996