Central Washington University - Office of the Registrar: Customer Survey

Please take a few moments to fill out the customer survey. All information is kept confidential and will be used for research and improvment purposes only.

1. Were you served in a timely manner?
Yes No
2. Were we courteous and professional?
Yes No
3. Did you receive the assistance you needed to achieve your goal today?
Yes No
4. Was the person who assisted you knowledgeable about your rights and responsibilities?
Yes No
5. Was the person who assisted you friendly?
Yes No
6. Was the person who assisted you polite?
Yes No
7. Did we make you feel like a valued customer?
Yes No
8. Did you get the information you needed?
Yes No
9. How would you rate the ease of web registration using Safari?
Excellent Above Average Average Below Average Poor
10. How would you rate the ability to navigate or find your student information?
Excellent Above Average Average Below Average Poor
11. Were you able to run a CAPS report?
Yes No
12. If you are a transfer student, was it easy to find your transfer credit report?
Yes No
13. Was your transfer credit information posted in a timely manner?
Yes No
14. Please share any additional comments you might have for us today.

The following information is optional. However, if you would like someone to follow-up on your
request, please fill out the below information:

Name:
Email:
Phone:
Date:

Contact Information

Office of the Registrar
400 E. University Way
Ellensburg, WA 98926
(509) 963-3001
email: reg@cwu.edu

Central Washington University

400 E. University Way, Ellensburg WA 98926

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