Ombuds Office : Four Steps to Clear Communication

Four Steps to Clear Communication is a new workshop being presented by The CWU Ombuds Office. This class is based on the work of Marshall B. Rosenberg, Phd, and the Center for Nonviolent Communication.

This training teaches people a language of honesty and empathy which increases goodwill and creates an environment where conflicts can be resolved. It teaches people how to avoid language that creates resentment or lowers self-esteem. The training emphasizes personal responsibility for our choices and teaches a communication method that is motivated by compassion, rather than by fear, guilt or shame.

Four Steps to Clear Communication training strengthens our ability to:

• Build relationships based on compassion and understanding
• Accurately hear what other people feel and need, even when they express themselves in a hostile manner
• Make clear, do-able requests which increase the likelihood of getting what we really want
• Prevent and resolve conflicts in ways that work for everyone
• Break patterns of thinking that lead to anger and confusion
• Support and enhance other conflict resolution trainings

Please e-mail the Ombuds Office to register for this class or call #1466.