There are three types of Unified Messaging classes of service:
- UM - Basic - in addition to managing voice mails from your desk phone, your messages can be viewed, listened to, saved and deleted from a web interface, called the Web Phone Manager. All phone users will have this service as of October 9th.
- UM - ICA: A mailbox folder for Voice Mail is set up in your GroupWise account from which you can listen to your Voice Mail. Voice message management can be done from the GroupWise CallXpress folder, your desk phone, or the Web Phone manager internet application. Voice mails files (*.WAV) stay on the CallXpress Server, and can be copied from your GroupWise CallXpress folder to your PC. With this type of mailbox you will still receive a message waiting light on your desktop phone. This service will initially be offered to Visual Messenger users, but you may request it from Telecom.
- UM - Full - Voice mails go directly into your GroupWise mailbox. The voice mail message is moved from the CallXPress server to the GroupWise server. The message waiting light on your desk phone does not light up when you receive a voice mail message. Mobile devices (i.e. Blackberry, iPhone) configured to work with GroupWise e-mail will receive voice mails, thus enabling you to be able to monitor e-mail and voice mail when on the go. You will not be able to access Voice Mail messages with the Web Phone Manager, but you can use the Web Phone Manager to configure your phone settings. E-mail messages in your GroupWise account are accessible using the CallXpress Text-to-Speech portal from where your e-mail messages are read to you. This service will be available to mobile device users (eg. Blackberry and iPhone) with a University contract soon after the conversion on October 9th.
UM - Full is also available to users without University mobile device contracts. This will:- Integrate Voice Mail and Faxes into the GroupWise mailbox
- Disable the new voice mail notification light on your desk phone and
- Voice Mails will not be accessible from personal mobile devices.
Please fill out this form to request Unified Messaging.
Use this table to help determine which Unified Messaging service is best for you:
| UM Feature | Description | Basic | ICA | Full |
| Courtesy | CallXpress sends you email alert when a new Voice Mail message is received. | N | O | O |
| We Phone Manager | Internet application for setting phone options and viewing/listening to email. With UM Full, you cannot access your voice mails, only update phone options. | Y | Y | P |
| Phone Light Enabled | Your desk phone light does not work with UM Full. | Y | Y | N |
| GroupWise Integration - CallXpress Folder | Voice Mail is accessible from a CallXpress folder in GroupWise. | N | Y | N |
| GroupWise Integration - Integrated In Box | Voice Mail is moved into your GroupWise email Mailbox. | N | N | Y |
| Other e-mail client integration | CallXpress Unified messaging is only available with GroupWise email. | N | N | N |
| Mobile Device Integration | Voice Mail messages will be accessible from your mobile phone GroupWise email box. | N | N | Y |
| Can Receive Fax in GroupWise Inbox | Faxes sent to your desk phone number will be accessible from your GroupWise CallXpress folder (ICA) or mailbox (Full). | N | Y | Y |
| Can Send Fax from Groupwise | This capability will be implemented in the future. | N | Y | Y |
| Can save a voice mail file (.WAV) on your PC. | Voice Mail messages can be saved in off line GroupWise folder and/or in folders on your PC or network drive. Please review the Electronic Communication Policy and the Email Retention Policy which apply to voice mail. | N | Y | Y |
| Text-to-Speech | The ability to listen to e-mail messages will be implemented in the future when more licenses are purchased. | N | N | Y |
| O=Optional P=Partial Y=Yes N=Not Available | ||||