Central Washington University

Frequently Asked Questions

- How do I access Voice Mail in the new system?
  Starting on October 9th, you will access the new Voice Mail system the same way as the old from your desk phone. Either dial x2500 or hit the "Message" button. If you have not set up your new voice mail box, you will be prompted to do so. If you did not receive your security code from Telecom, please request your code from: phones@cwu.edu.
  
  Messages can also be accessed via the Web Phone Manager. Unified messaging voice mail box users can access VOICE MAIL messages from their GroupWise mail.
- What is Web Phone Manager?
  Web Phone Manager is a web based application which allows you access to your voice mail messages and to manage your mail box functions through a web GUI interface. To access the Web Phone Manager from within the CWU network, (including the Centers) go to: https://www.cwu.edu/voicemail/ and log in with your VOICE MAIL box number and security code. From outside the CWU network, users must first connect using the secured VPN client provided by CWU ; after you are connected through the VPN secured connection you can access Web phone manager using the same link as if you were inside the CWU network which is https://www.cwu.edu/voicemail.
- Will I be able to access Voice Mail in the old mailbox?
  Yes; by dialing x2511 and entering your old mailbox number and password (which may be the same as your new ones).
- How long will old Voice Mail be accessible?
  The old Voice-mail System will be accessible until November 20th, 2009, six weeks after cutover to CallXpress.
- How long are new messages saved in my CallXpress Voice Mail box?
  An unlimited number of messages can be retained for 30 days in the Standard Mailbox. Messages in both the Integrated Client Access (ICA) mailbox (UM - ICA) and the GroupWise Server Based mailbox (UM - Full) can be saved as a .WAV file on your PC or MAC for an unlimited time.
- What is CallXpress Unified Messaging?
  Unified Messaging (UM) focuses on enabling users to access and process their entire message types (e-mail, voice-mail and fax) from virtually any location using a wide variety of convenient devices (telephone, desktop PC, Internet and mobile device). The purpose of Unified Messaging is to optimize productivity and expand mobility capabilities by providing the flow of information to users faster.
- What are the options for Unified Messaging service?
  CWU is implementing three classes of UM service:
  1. UM - Basic - in addition to managing voice mails from your desk phone, your messages can be viewed, listened to, saved and deleted from a web interface, called the Web Phone Manager. All phone users will have this service as of October 9th.
  2. UM - ICA: A mailbox folder for Voice Mail is set up in your GroupWise account from which you can listen to your Voice Mail. Voice message management can be done from the GroupWise CallXpress folder, your desk phone, or the Web Phone manager internet application. Voice mails files (*.WAV) stay on the CallXpress Server, and can be copied from your GroupWise CallXpress folder to your PC. With this type of mailbox you will still receive a message waiting light on your desktop phone. This service will initially be offered to Visual Messenger users, but you may request it from Telecom.
  3. UM - Full - Voice mails go directly into your GroupWise mailbox. The voice mail message is moved from the CallXPress server to the GroupWise server. The message waiting light on your desk phone does not light up when you receive a voice mail message. Mobile devices (i.e. Blackberry, iPhone) configured to work with GroupWise e-mail will receive voice mails, thus enabling you to be able to monitor e-mail and voice mail when on the go. You will not be able to access Voice Mail messages with the Web Phone Manager, but you can use the Web Phone Manager to configure your phone settings. E-mail messages in your GroupWise account are accessible using the CallXpress Text-to-Speech portal from where your e-mail messages are read to you. This service will be available to Blackberry and iPhone users with a University contract soon after the conversion on October 9th.
- Does Unified Messaging work with my Blackberry or iPhone?
  Yes; with Unified Messaging Full service and GroupWise Server based mailbox.
- How do I request adding or changing my Unified Messaging service?
  Fill out the Telecom Service Request form here: http://www.cwu.edu/~its/telecom/telecom_request.html
- How much does Unified Messaging Cost?
  No additional charge. Voice Messaging is considered one of the application features that are bundled in to the monthly telephone line rent cost.
- I don't use GroupWise as my e-mail client. Does it work with others (Outlook, Fedora, Thunderbird, Mac Mail)?
  No - you must have a GroupWise account to take advantage of Unified Messaging integration capabilities.
- Are there security risks with using Unified Messaging?
  With Unified Messaging ICA or Full service Voice Mail files (.WAV) can be saved on your computer, network drive, or forwarded it to an e-mail account outside of the University. This creates some risk with sensitive information being transferred to inappropriate parties. Voice Mail files are subject to the same Electronic Communication Policy as e-mail. Please review this policy to understand your responsibility regarding allowable use, privacy, retention and security.
- What is RightFax?
  A leading fax server product integrated with CallXPress Unified Messaging. Learn how you can receive faxes at your computer at our Fax page.
- Does CallXpress works with the CWU GroupWise client through either Windows or Mac?
  Yes. CallXpress works with Groupwise 8 through either Windows machine or a Mac machine.
- When I try to play my messages from the Web Phone Manager, nothing happens and my desk phone starts ringing. What's going on?
  There is a setting in Web Phone Manager which directs the playback to your desk phone, or it can download the message to a media player, like Windows Media Player or iTunes. If your desk phone rings, then it is set to Telephone. To change this:
  - Click on Web Phone Manager Settings
  - Under Playback Settings, click the radio button next to Download to play calls in your default media player, and click OK to update the setting change.