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Information Technology Services: IT Portfolio

Technology Infrastructure
UITAC
USGC
Current and Projected IT Budget
IT Personnel
Personal Computing

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TECHNOLOGY INFRASTRUCTURE

  • Updated:  8/12/2008

    The information technology environment at Central Washington University includes some services and systems that are centrally managed, and a minority of systems that are managed by user departments. Resource allocations and project priorities are primarily coordinated by two separate groups, which ultimately report and are accountable to the Information Technology Steering Committee.

    These groups are:

    • University Information Technology Advisory Committee (UITAC):
      The UITAC provides guidance and direction for IT infrastructure investments, and helps to set priorities for major IT projects and initiatives. The committee chair reports to the Senior VP for Academic Affairs, and the committee has membership from all academic areas and numerous administrative areas on the campus. The focus of this committee is primarily toward hardware and infrastructure guidance such as network priorities, system upgrades and expansions, etc.
    • University System Governance Committee (USGC):
      The USGC grew from the need to have a centralized committee oversee priorities and guidance regarding the University's Enterprise Information System (EIS). This committee is now reaching beyond the PeopleSoft environment to review and set priorities for all major applications used on campus, to assure consistency, and to promote integration to assure that software initiatives at CWU are inline with overall IT goals and visions.

    IT Funding Information: In accordance with the requirements of the IT Portfolio the following information has been posted to the Department of Information Services Portfolio website, and is posted here for quick access:

      Current and Projected IT Budget

      IT Personnel

      Personal Computing

    Network Services: The core of the Ellensburg campus backbone data network, which ties together over 60 network-served academic, administrative, and residence hall buildings, has been upgraded to 100 mbps with core buildings upgraded to Gigabit Ethernet. Branch campuses throughout the state have access to Ellensburg facilities and the Internet through a wide intranet that connects to the Washington State K-20 network.

    The central computer facility in its own building houses over 100 smaller servers providing a variety of central services as well as application specific services. In 2003, this facility was upgraded with its own generator power backup system, in 2005/2006 a major upgrade of the facility's AC capacity was completed, and in April of 2008 major upgrade to the power services to the facility were completed. Individual departments operate several additional servers dedicated to specific work groups. A replacement facility or major expansion to this facility is anticipated within 3-4 years. The department IT staff includes approximately 80 IT professionals dedicated to development, administrative applications, server maintenance, networking, telecommunications and computer support services.

    Client Services: Client Services is responsible for desktop related systems and software at CWU. Prior to FY05/FY06 the majority of desktop computers at CWU were beyond their normal life expectancy with 50% of the systems being 6 years old or older. In FY05, all Apple systems were upgraded to be compatible with OS-10, and in FY06 CWU implemented a perpetual program to replace all old computers across the campus. By the end of FY08, the oldest computers at CWU were no older then 4 years old. In addition, a joint Student Technology Fee and ITS Department program replace 125-130 student lab computers annually, resulting in a 4 year life cycle.   

    Telecommunication Services: Telecommunication systems servicing CWU include 4 Nortel PBX's, (one Option 81C supporting CWU-Ellensburg's campus and 3 Option 11C's supporting CWU-SeaTac, CWU-Lynnwood and CWU-Yakima campuses). The 4 PBX's, telephone switches, are networked together through the K-20 T1 data network, utilizing IP technology, providing the campuses with easy access and no long distance dialing between them. ITS-Telecom provides centralized voice mail to these CWU campuses through an Avaya/Octel Aria 250 and desktop access to Voice Mail through an associated application called Visual Messenger. Features provided to customers include; digital, analog and IP services, ANI, CLID, E-911 location, long distance services and cell phone equipment and plans. VoIP is a technology in use by CWU and increasing its applications. VoIP through Nortel line side internet gateway cards provide transparent telephony dialing and features to CWU departments and staff located at CWU remote sites.

    Enterprise Applications and Database Services: Over the past several years, CWU has gradually converted our administrative systems to our PeopleSoft environment. In late 2004, CWU completed the final leg of the major implementation activities with the successful conversion to the PeopleSoft Student Administration Module. Numerous other applications are supported, and where possible, initiatives are being executed or planned for integration into the central EIS environment.  This is a continual process which will occur over the next several years. In FY06 the Financial Management application was upgraded to version 8.8, and a major upgrade to the HRSA portion occured in FY07/FY08. An upgrade of the financial system to version 9.0 is scheduled for FY09. 

    CWU has standardized on Oracle databases wherever possible. PeopleSoft applications are layered on top of Oracle databases for all major functionality in Student Administration (including Student Records, Admissions and Recruiting, Student Financials, Financial Aid and Academic Progress), Human Resources (Employee records and Payroll), and Financials (Billing, Payable, General Ledger, Asset Management, Purchasing). Additional Oracle databases are used for applications servicing Scheduling, Parking, Student Housing, and Alumni Development. Non-Oracle legacy applications remain in use for Loan Management, Budget planning and administration and Position Management, but several of these are scheduled for replacement/upgrades over the next several years. In FY07, CWU upgraded to Oracle 10g.  

    Academic Computing: Central Washington University's academic computing infrastructure focuses in several major areas. These include 1) the delivery of online courses and instruction via the Enterprise Blackboard Course Management System (CMS). This tool is used to deliver entire courses online, but is primarily used to provide online components to traditionally conducted courses; and 2) operation and management of distance education facilities on campus and at the CWU University Centers. Numerous new distance education facilities were implemented between FY04 and FY05 as part of major upgrades to facilities at our University Centers. 
  • Contact Information

    Information Technology Services
    400 E. University Way
    Ellensburg, WA 98926
    (509) 963-2924
    email: helpdesk@cwu.edu
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