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- Exceptional ability, proficiency & quality of work:
Cathy Fyall is the hardest working and most conscientious employee I have ever seen.
She is the program secretary, but her input on student needs, on program development,
and general office procedure go way beyond what is or should be expected of her.
She is very thorough and looks after the entire program, not just her duties. She
has ferreted out mistakes, saving the program money; and the quality of her work
is beyond reproach. Her caring attitude extends to all those around her and her
very presence increases everyone's productivity. Secretaries should know their
department and their job very well. Cathy not only has every nuance of her job
mastered, she is a veritable encyclopedia of knowledge about the campus and many of
its departments. Whenever I am stuck, five minutes with Cathy can either alleviate
the problem, or at least point me in the direction of my answer.
- Customer service:
Cathy is an attitude cheerleader. Students leave this office thinking they can
conquer the world. She has the same effect on the staff. She has an indomitable
smile, exudes alacrity, and makes coming to work each day much easier. The students
are constantly amazed by her, and they all love her tremendously. This is not an
overstatement. They bring her cards and homemade goodies, and always visit with her
when they come in. She has an uncanny ability to find the right thing to say, and
always helps to put our problems in the right perspective. She is my most valued
advisor.
- Promoting team building & workplace harmony:
Cathy is the ultimate team player. She openly listens to all sides of an issue, and
then very thoughtfully contributes her ideas. She promotes team building and workplace
harmony through honesty and hard work. She is a model employee.
- Promoting positive image of department/unit/CWU:
Cathy is very committed to the ideals of the McNair Scholars Program, and to the
University and it's mission. She participates in after-hours events and constantly brags
about the program and the ever-changing University. She is exactly the type of employee
that deserves this recognition.
- Reliability and dependability:
Cars, like all employees, should be reliable and dependable, but Cathy has a built in
guidance system to boot. She is always here and always ready to work. Cathy has a tremendous
amount of self-initiative, and remains productive without supervision. She helps tidy up
projects that have become too arduous for me, and delivers 10 times out of 10.
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