Thank you for allowing us to serve you. To improve our services, please take time to fill out our survey.
| •What was the reason for your last call to our Helpdesk? | ||||||
| Wireless Setup | General Information | Technical Support | Password Problem | Other | ||
| •Overall, how satisfied were you with our Helpdesk staff? | ||||||
| Very Satisfied | Satisfied | Neutral | Dissatisfied | Very Dissatisfied | Not Applicable | |
| •Courtesy | ||||||
| •Professionalism | ||||||
| •Knowledge | ||||||
| •Ability to explain clearly | ||||||
| •Overall Satisfaction | ||||||
| If you have any additional comments, or suggestions for us please feel free to use the space below. | ||||||
| Name (optional) | ||||||
| Email (Required) | ||||||
If your problem required further assistance from our Computer Support Services Department, please continue with the survey. If it did not, thank you for your valuable feedback. |
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| What was the problem type for the on-site support from CSS? | ||||||
| Computer | Printer | Software | Network | Other | ||
| Overall, how satisfied were you with our Computer Support Service technicians? | ||||||
| Very Satisfied | Satisfied | Neutral | Dissatisfied | Very Dissatisfied | Not Applicable | |
| •Courtesy | ||||||
| •Professionalism | ||||||
| •Resolution Timeliness | ||||||
| •Overall Satisfaction | ||||||
| •Was this problem addressed in person or remotely ? | ||||||
| •If in person, were you informed of the completion of the request either verbally or via a service request document? YesNo | ||||||
| If you have any additional comments, or suggestions for us please feel free to use the space below. | ||||||
