Student Frequently Asked Questions

1. How do I get my account information and set my password?
2. How do I access my email on campus?
3. How do I access my email from off campus?
4. How do I forward my mail to my internet service provider or my other email account?
5. How long will it take to get my computer/email account after I have registered for classes?
6. How do I change my password?
7. I can't logon to a computer.
8. What if my REGI PIN doesn't work or I don't know it?
9. I need to set up my computer in the Residence Halls for Internet Access.

1. How do I get my account information and set my password?

You can your password by using this form. The site is a secure web interface and will let you create a new password for your GroupWise e-mail and Novell Login to access your files and data. You must know your student ID number and PIN. You do not need to know your old password.

The password must be at least 8 characters but not more than 14, and cannot include any blanks or special characters. Your GroupWise password is case sensitive. Your Novell password is not. But they are the same.

After 3 unsuccessful attempts to login to the password change system you will be locked out for 15 minutes. After the 15 minutes are up you will need to change your password to unlock your account.

Enter your student identification number and four-digit REGI PIN. Then click the Agree & Submit button on the form. A new screen will appear and will notify you when your password for Novell and GroupWise has been changed. This screen will also contain all of your login data and can be printed for your records.

Please be patient. The system may take up to 5 minutes to process your new password correctly. If you use your new access during this time, the system will get really confused and you will have a bigger problem, that the Department of Information Technology Services will have to fix for you. Please be patient.

2. How do I access my email on campus?

From any general purpose lab click on the GroupWise icon. On Windows this is available in the Network Application window. It should be available on the desktop of a Macintosh. For further information see the following site for E-mail Use .

3. How can I access my email from off-campus?

The dial-in service is available at 963-8000. Remote Access . Using your web browser, access the GroupWise Web Interface Login (http://gwweb.cwu.edu) and enter your e-mail login name and password.

4. How do I forward my mail to my Internet service provider or my other email account?

Start up a GroupWise client and do the following:

1. Click on Tools
2. Click on Rules
3. Click on New
4. Enter a rule name, this is for reference only
5. Set check box for "New Item" Received
6. Set check box "Mail" under Item types
7. Click on Add Action
8. Select "Delegate"
9. Enter your forwarding email address at your ISP
10. Click OK
11. Click on Add Action
12. Select "Delete/Decline" to make sure forwarded mail is deleted
13. Enter comment or leave empty, and Click on OK
14. Click on Save

Back in Rules window, Rule name should be checked, if not Click on Enable. Don't forget help is available in GroupWise.

5. How long will it take to get my computer/email account after I have registered for classes?

The accounts are created each day for the previous days registered students for approximately the first two weeks of each quarter. If you experience problems please contact the Department of Information Services, Bouillon Hall 112, (509)963-2001 .

6. How do I change my password?

You can now change your password using this form. This site is a secure web interface and will let you create a new password for your GroupWise e-mail and Novell Login to access your files and data. You must know your student ID number and PIN. You do not need to know your old password.

The password must be at least 8 characters but not more than 14, and cannot include any blanks or special characters. Your GroupWise password is case sensitive. Your Novell password is not. But they are the same.

After 3 unsuccessful attempts to login to the password change system you will be locked out for 15 minutes. After the 15 minutes are up you will need to change your password to unlock your account.

Enter your student identification number and four-digit REGI PIN. Then click the Agree & Submit button on the form. A new screen will appear and will notify you when your password for Novell and GroupWise has been changed. This screen also contains all your login information and may be printed for your records.

Please be patient. The system may take up to 5 minutes to process your new password Correctly. If you use your new access during this time, the system will get really confused and you will have a bigger problem, that the Department of Information Services may have to fix for you. Please be patient.

7. I can't logon to a computer.

Systems are known to be like that. Please check the following then ask the Student Assistant in the lab for help, or come to Bouillon 112 for help.

Verify Login ID and Password are entered correctly.

Be sure you are using the correct Login procedure for the operating system on the computer:

If Windows 95 operating system and/or does not have an advanced key type your full context in the "Username" field. Example: ".SmithD.S.Students.cwu"

If Windows 2000 operating system and/or does have an advanced key, the context needs to be split. In the "Username" field would be a form of your last name and first initial(s). Example: "SmithD" You would then click the "advanced" key and type in the "context" field the rest of your login. Example: "S.Students.cwu"

If you are still unable to get into the system go to the Student Account Management (https://kothar.cts.cwu.edu/novpass.html) to change/reset your passwords.

8. What if my REGI PIN doesn't work or I don't know it?

Your PIN is a four-digit number assigned by the system and the Registrar's Office in Mitchell. For security reasons only your advisor or the Registrar's Office can tell you what your PIN # is.

9. I need to set up my computer in the Residence Halls for Internet Access.

First be sure that you have activated your computer account and set your password and know all your login information. If you do not know your password, login information or if it doesn't work go to the Student Account Mangement (https://kothar.cts.cwu.edu/novpass.html).

When you have activated your account and changed your password you are ready to configure your computer to ResNet (www.cwu.edu/~housing) specifications.