Gerontology

Dr. Jeff Penick

Meaningful Connections Program

You May Need To

Communication with Elderly Individuals Includes

Verbal Message

Nonverbal Message

Using Touch to Provide Stimulation

Reducing the Stress in Caregiving

Dealing with Behavior Symptoms

Ensuring Safety

Emotional Aspects of Caregiving

How To Deal with Your Feelings

Find Ways to Care for Yourself

Privacy/Confidentially

References

 


Communication skills with the Elderly
&
Privacy/Confidentiality

You may need to:

•  Talk more loudly to those with hearing difficulties

•  Talk more slowly and appreciate a slower paced conversation

•  Repeat yourself as needed

•  Keep your speech more simple

•  Avoid sensory overload:  

• i. Turn off the TV

• ii. Reduce environmental sound

• iii. Do one activity at a time

The slowing of cognitive processes and the reduction of working-memory capacity in elderly affects their speed of talking and may require that you adjust the pace of conversation to ensure that the individual feels comfortable. Often a slower pace allows you and your senior to greatly appreciate his or her accumulation of life experience and expertise. 

Treat and respect your elderly individual as an adult an as an individual. 

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Communication with Elderly Individuals Include:

Approach:

Show a positive attitude

  • Don't take negative behavior from a elderly individual personally
  • Remain calm
  • Do not overreact to a behavior
  • Stay flexible
  • Be patient
  • Show acceptance of the elderly individual
  • Stay neutral

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Verbal Message:

  • Identify yourself by name, role, and function
  • Talk slowly giving the person time to answer
  • Count to five before repeating what you said
  • Use simple words and concrete images
  • Use one step commands
  • Use a normal tone of voice
  • Raise the volume of your voice only when the person has a hearing loss
  • In case of a hearing loss, speak to a good side or ear
  • Put sentences in positive terms
  • Do not give unnecessary choices
  • Speak to the elderly individual 's feelings
  • VALIDATION of the elderly individual's feelings is very helpful. 

• i. In validation the caregiver listens carefully to what the elderly individual is saying

 

• ii. The caregiver does not correct any wrong statements, but responds to what she or he believes the elderly individual is feeling 

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Nonverbal message:

  • Assume equal, or lower, position
  • Place your body in the elderly individual 's line of vision
  • Make eye contact
  • Move slowly
  • Quick actions can startle and increase anxiety
  • Make sure your actions match your verbal message
  • Exaggerate your expressions if they are helpful in getting messages across

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Using touch to provide needed stimulation: 

Feel free to:

•  Hold the elderly individual's hand while you talk

•  Give a greeting and leaving hug

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Reducing the stress in care giving: 

Watch for signs of increasing anxiety and make adjustments when they occur 

Look for:

•  Loss of eye contact

•  Repetitive movements, wringing hands, and clenched fists

•  Increased motor activity, such as frequent changing in position or pacing

•  Change in tone of voice, repetitive sounds, crying, and complaining

Take corrective action if these occur by:

•  Delaying visits until later

•  Taking steps to comfort, reassure or distract the elderly individual

•  Match demands of care with elderly individual's ability

•  Make sure the person is using any needed visual or hearing aids

•  Break down complex tasks into single steps

Provide chances for the elderly individual to succeed in activities that she or he can still do :

•  Be flexible

•  Do not force a elderly individual to do anything when she or he will not cooperate

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Dealing with behavior symptoms:

Dementia, stress, feelings of hopelessness and helplessness from deep personal loss can cause behavior symptoms.

•  Stay calm

•  Approach slowly and calmly from the side or the front

•  Do not use gestures that could startle or frighten the elderly individual

•  Respect the elderly individual s need for personal space

•  Do not argue or try to reason with the elderly individual

•  Offer reassurance through gentle touch if the person is open to it

•  Express support when the elderly individual is able to hear you

•  Use distraction by getting the elderly individual involved in conversation of an activity

•  Let the person who has the best relationship with the elderly individual respond

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Ensuring safety:  

    • Elderly individuals have high risk of falls and other injuries
    • Be aware and on the look out for potentially hazardous objects and situations
    • When a elderly individual is about to do something that puts her or him at risk :

• i. Approach calmly

• ii. Do not startle

• iii. Give the help needed

• iv. Or distract the person while you make the situation safer

• v. Call a staff member if you need help

    • Never lift, move, or try to carry a elderly individual (most frequenters of the Ellensburg Adult Activity Center are fairly independent)

Get staff to help you if the elderly individual needs assistance.

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Emotional Aspects of Caregiving:

As a caregiver or Volunteer for elderly individuals you can expect to experience a wide range of emotions.  For you AND for your companion, there can be many positive emotions experienced, such as satisfaction, accomplishment, and pride. 

It is also normal to experience fear, confusion, frustration, depression, anger and guilt. 

As a caregiver, it is not unusual to face and deal with many anxieties that are associated with concerns for the outlook of your Companion, your own ability to handle the situation, and your own future. 

Disappointment and frustration can result from unrealistic expectations of your elderly individual, it is easy to expect either too much or too little. Frequently there is frustration associated with unrealized hopes and in looking for signs of improvement or validation. Frustration can come in trying to communicate, in trying to understand the needs and desires of your elderly individual who may have compromised cognitive ability.  

Feelings of helplessness can occur as you begin to recognize the needs and demands of your elderly individual that you will not be able to satisfy. It can be frustrating to feel powerless to change a person's situation. 

Unresolved disappointment, anxiety, and frustration can contribute to feelings of anger. Elderly individuals with cognitive impairments can behave in ways that are irritating and wear on your patience. At times, your efforts to be present and to talk may be rebuffed.

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How to deal with your feelings:

The solution is both simple, but challenging: 

  • Acknowledge your feelings
  • Talk to others

Unacknowledged feelings that are not allowed expression can build. Denial of negative feelings can lead to other problems. If anger or other negative feelings are expressed or displaced inappropriately they can lead to guilt and depression. 

 

Although not always easy to do, it can be very useful to talk to others about your feelings. Talk to other visitation program members, to those administering the program, to staff at Ellensburg Adult Activity Center, and to others who provide you with emotional support. 

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Find ways to Care for Yourself:  

Volunteering to work with seniors can be a very satisfying role. However it is important that those working in helping roles learn good self care. Some ways to do this include:

  • Acknowledge your need for private time for doing what is appealing or meaningful to you
  • Use self-indulgence as needed to alleviate the exhaustion and energy loss which take away from your ability to provide caring companionship
  • Physical exercise is an excellent stress reliever
  • Learn and use relaxation techniques
  • Get time away from your usual routines, whether by yourself or in activities with others
  • Use humor to your advantage
  • Find opportunities to laugh at yourself and the world
  • Build your social support system
  • Allow yourself to be nurtured by others

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PRIVACY / CONFIDENTIALITY:

Conveying respect and affirming the worth of the individual also occurs through keeping private any and all personal information that may be disclosed by the individual.  Disclosures by the individual can normally be discussed ONLY with staff of the facility or Senior Visitation Program Staff. 

Never, under any circumstances, should personal information about the individual(s) be discussed with others.  Some examples of inappropriate situations include: 

  • Discussions with the individual's parents, guardians, family members, or friends
  • Discussions with your family or friends
  • Discussions with fellow students and classmates (even if they are completing their project with the same agency!)
  • Conversations with other volunteers or employees of the agency ( NOTE: information about the elderly individual's safety or health should be conveyed to agency staff. Please inform staff if you know of or suspect that there is risk of injury or abuse)
  • Discussions at parties, school activities, or agency social activities

When discussing the individual(s) as a part of class discussion or a written assignment centered on the service-learning experience, care must be taken to:

•  Change the individual's name

    • Eliminate identifying characteristics (where parents work, identifiable physical characteristics, where the individual lives, etc.)
    • Suppress details about personal information that has been disclosed—for instance, you might state that the individual has a history of abuse by a family member, but details about who, when and where should be kept confidential.
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References: 

Brandt. A. L. (1998). Caregiver's reprieve: A guide to emotional survival when you're caring for someone you love. San Luis Obispo, CA: Impact Publishers.   

Knight, B. G. (1996). Psychotherapy with older adults (2 nd ed.). Thousand Oaks, CA: Sage Publications, Inc. 

Taylor, J. A., Ray, W. A., & Meador, K. G. (1990). Managing behavioral symptoms in nursing home elderly individual s: A manual for nursing home staff. Nashville, TN: Vanderbilt University School of Medicine . 

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