Thank you for allowing us to serve you. To improve our services, please take time to fill out our survey.
•What was the reason for your last call to our Helpdesk?
Wireless Setup
General Information
Technical Support
Password Problem
Other
•Overall, how satisfied were you with our Helpdesk staff?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
•Courtesy
•Professionalism
•Knowledge
•Ability to explain clearly
•Overall Satisfaction
If you have any additional comments, or suggestions for us please feel free to use the space below.
Name (optional)
Email (optional)
If your problem required further assistance from our Computer Support Services Department, please continue with the survey. If it did not, thank you for your valuable feedback.
What was the problem type for the on-site support from CSS?
Computer
Printer
Software
Network
Other
Overall, how satisfied were you with our Computer Support Service technicians?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
•Courtesy
•Professionalism
•Resolution Timeliness
•Overall Satisfaction
•Was this problem addressed in person or remotely ?
•If in person, were you informed of the completion of the request either verbally or via a service request document? YesNo
If you have any additional comments, or suggestions for us please feel free to use the space below.
