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Business Services and Contracts : Suggestions and Responses

Archived Responses
Back to University Suggestion Box

February 2007

02.07.05
Subject -
Course Complaints
I was wondering were I could go to make a complaint about a specific professor or class.

Forwarded to - Provost Office
Response - Protocol is that a student (or any individual) that has a complaint about a specific professor or class should contact the chair's office of the department and discuss the problem with the chair. If the individual is not satisfied after that discussion, they would contact the Dean that is over that department. If the individual is still not satisfied, they should then contact the Provost's office.


02.07.04
Subject -
Meal Plan Problems
Help!!!! My son is running out of meal plan meals and they won't let me add to the card after a certain date in semester...he is running out of food and can't afford fast food places. Can't this plan be altered some way?

Forwarded to - Daniel Layman, Interim Director Dining Services
Response - Thank you for the inquiry. Without knowing which meal plan your son is on, I can only offer the following choice to his meal plan problem. Each meal plan is set up to contribute a certain amount of overhead to the whole Dining program. When a student gets low on funds, they have the option to add money to the On-Campus Freedom Plan which provides them with a 5%discount and the students does not have to pay sales tax on the meals. The student can add any amount to that plan. The student cannot add money to their meal plan because of the overhead costs involved.


02.07.03
Subject -
Recreation Family Pass
I would like to suggest a family pass for the fitness center. I am a non trad and my 14 year old son is into lifting weights and working out. Currently he can come 2x's a quarter for free then it cost 6$ per visit. That is not affordable at all. It cost $95 for myself and additional $95 for my husband If there were a family pass at $225 or less for everyone in the family that would be great. I want to encourage my son to pursue healthy habits and it would be helpfull if CWU were to make that easier. Thank you for your time.

Forwarded to - Steve Waldeck Director, University Recreation
Response -Current Recreation Center policies do not allow for anyone under the age of 18 to possess a membership to the Recreation Center unless they are an enrolled student who may not yet be 18 years of age.

It is true that each student member has the benefit of two guest passes each quarter that they may use for any individual 14 years or older at any time. Again, it is accurate that additional guest passes may purchased for $6 for individuals 14 years or older at any time.

We do have family hours on Saturdays & Sundays before 3 pm that permit access for dependents of members for just $1. ( http://www.cwu.edu/~rec/familyhours.html) During these family hours children 6 -13 years of age are allowed on the track, in the main gym, or in the climbing wall hours depending on the hours of operation. At no time may a child 6 - 13 years of age be in the weight room or cardio equipment areas.

We concur with the pursuit of healthy habits, but we must serve our primary clientele, CWU students, while assuring that our access policies meet proper risk management procedures.


02.07.02
Subject -
Pop Machine Refill
I am not sure who to inform on this situation. But the pop machine in Green Hall has been completely empty for about three weeks. If someone could please inform the person in charge of this that our machine needs filled that would be great. Thanks

Forwarded to - Daniel Layman, Interim Director Dining Services
Response - I called Coca Cola to have their route person check on the Green Hall vending situation


02.07.01
Subject -
Overactive Flushing
For being a newer building, Shaw-Shmyser isn't exactly the most efficient with the plumbing. In the women's restrooms, the auto-flush toilets are extremely sensitive. When you so much as open the stall door, it flushes in welcome. And I don't mean a low-flow flush, it's a deluge! During the course of occupying the stall, it may flush one or two more times before you leave.

Forwarded to - Robert J. Tosch Director, Maintenance and Operations
Response - FMD has recently readjusted the sensors on the automatic valves in the Shaw Smyser bathrooms. They should no longer flush when the stall door opens or multiple times while occupying the stall.

Contact Information

Business Services and Contracts
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400 E. University Way
Ellensburg, WA 98926
(509) 963-2324
email: Toni Burvee
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