Services We Provide

The Wildcat Shop now offers Computer Repair services for currently enrolled CWU students. The Wildcat Service Center also provides Apple certified warranty support for Apple computers. We do not repair PC's

• Troubleshooting
  We can determine whether a problem with your equipment is hardware or software related by using various diagnostic tools.
• Hardware Repair
  We will obtain replacement parts for any failed or questionable components including CPU's, memory, motherboards, power supplies, video cards, hard drives, etc. We cannot guarantee that the replacement part will be identical to the original, but it will be functionally equivalent or better.
  The owner does have the option to supply their own components. We do not provide any parts warranty in this situation. We reserve the right to not install patron supplied parts based on incompatibility with the computer.
• Data Recovery
  Whenever possible we will recover existing data to transportable media or restore it to your system after repairs are completed.
  You are responsible for letting us know if there is data on your computer that you need recovered before we begin repairs.
• Operating System Troubleshooting and Repair
  We will make every reasonable attempt, up to and including formatting and reinstalling the operating system, to repair problems due to operating system corruption, viruses, spyware, etc.
• Warranty Service
  We do provide warranty service on Apple equipment, up to the limits of our agreements with those manufacturers. As long as the repairs are covered by the manufacturer and our labor is reimbursed by them you will not be charged anything for the repair. These repairs are typically limited to hardware repair only. Charges for the repair of equipment whose warranty status is denied by the manufacturer are your responsibility. You will be charged standard labor rates for any other services you require.

What to bring with you for repair:

• Desktops
  • Your CWU connection card
  • Tower/CPU only
  • System recovery CDs, with your name and Student ID on them when your OS is being reinstalled
  • Any hardware for installation
  • Remove any CDs from drives
• Laptops
  • Your CWU connection card
  • The laptop and power supply only (we will not keep the carry case)
  • System recovery CDs, with your name and Student ID on them when your OS is being reinstalled
  • Any hardware for installation
  • Remove any CDs from drives