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Wildcat Shop

Frequently Asked Questions - Textbooks

How do I find my textbooks?
How do I add Textbooks to my Cart?

What are book substitutions?
What are Coursepacks?
Do I have a Coursepack?
Where do I find off-campus Coursepacks?
Where do I find on-campus Coursepacks?

How are textbooks shipped?

How do I order textbooks for in-store pickup?
What is the pickup option deadline?
How do I pickup my textbooks that were ordered online?

How do I pay for my textbooks?
What is the on-campus textbook return policy?
What is the off-campus return policy?

 

How do I find my textbooks?

Step 1: Select Term (Ellensburg classes are "On Campus". All other locations are "Off Campus" )
Step 2: Select Department
Step 3: Select Course Number
Step 4: Select Section/Instructor

textbook picker image

Please Note: If your course is not listed no textbook has been ordered for that course. We recommend you contact your professor to verify this.

 

How do I add textbooks to my cart?

Place a checkmark in the "add" box to select desired titles.
If given the option of "new" or "used" select the option you prefer.
Select a "Substitution Option" (see note below on substitution options)
Add to Cart

If you select "OK to Substitute", we will substitute New if Used is not available, or Used if New is not available.
If you select "No Substitutions", we will cancel any book(s) where your exact choice is not available.
For either option, your order total will be adjusted according to the books you actually receive.

 

What are book substitutions?

Book substitutions is your way of choosing the type of book you would like: New or Used. If you select "OK to Substitute", we will substitute New if Used is not available, or Used if New is not available. There is no guarantee that the book preference you select is in stock, so if you would still like to receive your book regardless of it being New or Used, the "OK to Substitute" option is the best choice.
If you select "No Substitutions", we will cancel any book(s) where your exact choice is not available.
For either option, your order total will be adjusted according to the books you actually receive.

 

What are Coursepacks?

Coursepacks are a pack of material compiled from multiple texts that your professor selects for a given course. The Custom Publishing Department in store clears the copyright issues with each text and compiles them. Since it is only parts of textbooks, you don't have to pay the full price for each book, therefore, saving you money.

Please note: Coursepacks are Non-Refundable

You can view if your professor has ordered a course pack here.

 

Do I have a Coursepack?

You can view if your professor has ordered a course pack here.

 

Where do I find off-campus Coursepacks?

Coursepacks for off-campus classes will be listed with your course online and are available for purchase with your other textbooks. Since coursepacks are non-refundable you'll want to make sure with your professor that it is necessary for the class. You can view if your professor has ordered a course pack here.

 

Where do I find on-campus Coursepacks?

Coursepacks for on-campus classes will be listed with your course online and are available for purchase with your other textbooks. Since coursepacks are non-refundable you'll want to make sure with your professor that it is necessary for the class. You can view if your professor has ordered a course pack here.

 

How are textbooks shipped?

Note** The Wildcat Shop cannot ship to P.O. Boxes due to UPS.
The Wildcat Shop ships all textbook orders via UPS with a graduated shipping rate $0.00 - $99.00: $7.95 $100 - $249.00 $9.95: $250.00 - $799.00 $11.95: $800 and over $14.95.

Online orders are usually shipped in under 48 hours of order submission. During the very first week of textbook ordering some orders may be delayed as not all books will be in stock at that time. We strive to get all orders out in plenty of time before classes begin and if we are unable to get you your order in time we will notify you via email. If a text you ordered is not in stock and expected to arrive before class begins we may hold the order until the missing title arrives. If the missing text is not expected to arrive until after classes begin we will ship the missing book separately from the rest of the order with no additional shipping charge to you. Special order textbooks are shipped at a reduced charge of $4.00 if part of a larger order ($8.95 if the special order text is the only book in the order).

 

How do I order Textbooks for in-store pickup?

The pickup option will be available on the first screen of the checkout process in the “Delivery Options” pull down menu. The pickup option will only be available for orders placed between the first day accounts open to the Friday before the week classes begin. On that Friday the pickup option will be removed from the checkout process until after accounts close. If the “Delivery Options” menu is not displayed the deadline for pickup orders has passed and you must purchase your textbooks at the Wildcat Shop or have them shipped.

 

What is the pickup option deadline?

The pickup option will only be available for orders placed between the first day accounts open to the Friday before the week classes begin. On that Friday the pickup option will be removed from the checkout process until after accounts close. Orders placed online after the deadline will be shipped to the address provided.Your options are to come into the store and pick out the books yourself, or pay the shipping charge.

 

How do I pickup my textbooks that were ordered online?

Textbooks orders, ordered for pickup, will only be available for pickup starting 2 days before the quarter begins in SURC room 137.

You must present your CWU student ID to receive your order. It is also advisable to bring the order confirmation printout with you when you pick up your books. Orders not picked up after 5:00pm on the last day for refunds will be re-shelved and a $15 restocking fee will be charged to the student’s account.

 

How do I pay for my textbooks?

-- Credit Card (Visa, Mastercard, and Discover are accepted)
-- Student Charges (Available Four Weeks before the first day of class through the last day of Add - Drop)

You can pay for your online order with your student account by selecting the “financial aid” option in the payment option drop down menu on the first screen of checkout as illustrated below. You will later be prompted to enter your account number (your student ID number).

 

What is the on-campus textbook return policy?

All on campus returns are made at the Wildcat Shop.
If you drop or change a course or don’t need a book you have purchased, the course materials may be returned under the following conditions:

1. Returns must be accompanied by an invoice or register receipt. No receipt. No refund. No exceptions.

2. You must present your student ID card.

3. Full Refunds will be offered through the second Friday of each regular quarter. New books must be absolutely new (unmarked and in most cases unwrapped).

4. Partial Refunds (75%) will be issued on new textbooks returned with markings if returned by the second Friday of the quarter.

5. Defective books must be returned immediately upon discovery of the defect.

6. No Refunds will be given on customized course materials (coursepacks)

 

What is the off-campus return policy?

If you drop or change a course or don’t need a book you have purchased, the course materials may be returned under the following conditions:

1. A Sales Receipt (Invoice) Must Accompany Returns. If you need to make a return we strongly suggest you make a photocopy of your receipt, retaining the original for your records.

2. The cost of returning any items not wanted is your responsibility . Likewise, you must select the carrier of your choice for returning course materials. The administrative office, which houses your particular university center will not be providing return shipping service.

3. FULL REFUND: Refunds will be offered through the third Friday of each regular quarter. This means your return must be postmarked by the third Friday of each quarter. Summer Quarter refunds will be limited to the second Friday following the summer session for which you have registered. Again, this means that your return package must be postmarked by that Friday. The return of course materials used in short term classes, those which last only a few days, must be postmarked before the class begins. The return of textbooks purchased after the second Friday of each quarter (excluding summer quarter must be postmarked no later than eight business days from the date of purchase. Keep in mind that books purchased new must be absolutely free of blemishes, marks, etc.. to qualify for a full refund.

4. PARTIAL REFUND: A 75% refund will be offered on new textbooks returned with markings. The same time period for full refunds applies to partial refunds.

5. INCORRECT BOOKS: Return must be postmarked on or before the third Friday of the regular quarter (second Friday of Summer Quarter). If you ordered the correct book and we sent the wrong book contact us ASAP and we will send you the correct book with a UPS return shipping label for the return of the incorrect book. If the incorrect book is not received by the Wildcat Shop within 14 days of receipt of new text you will be charged for both books. If you ordered the incorrect book you are responsible for postage cost of returning the book and placing an order for the correct book.

6. DEFECTIVE BOOKS: Return for replacement immediately upon discovery of the defect. Please describe the defect in detail if you return a book under these circumstances.

7. NO REFUNDS will be given on customized course materials such as Coursepacks.

8. Refunds will be given using the same tender offered when the course materials were purchased. Course materials purchased with a credit or debit card will receive a credit on that card; course materials purchased on a student account will receive a credit back on that account.WE STRONGLY SUGGEST THAT YOU DO NOT WRITE YOUR NAME, MARK IN YOUR BOOKS, OR REMOVE PLASTIC WRAPPING UNTIL YOU ARE SURE YOU WILL KEEP THEM.