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Frequently Asked Questions - Faculty

What are the Textbook adoption due dates?
What services are offered?
Textbook request forms.
Why are textbook orders needed months in advance?|
How to speed up the process.
How do we determine the quantity of textbooks to order?
How do I request a desk copy?
What if I need technical supplies for my course?
Suggested reading material.
How are textbook prices determined?
Why don't you have enough books for my class?
What happens when you run out of my books?
What should I tell my students if you run out of my book?
When you reorder a textbook, what is the turn-around time?
My students are telling me you don't have a book for my class. Why?
What information do you need on my textbook request?
What is an ISBN? Why do you need it?
What is the latest possible date to order a textbook for my class?
Who decides what edition to order?
Will someone contact me if my books don't arrive in time for my class?

 

What are the textbook adoption due dates?

Fall Quarter May 1st
Winter Quarter October 15th
Spring Quarter January 15th
Summer Quarter April 1st

 

What servies are offered?

Provide publisher addresses and phone numbers.
Provide names, addresses and phone numbers of publisher representatives.
Provide specific title information, i.e., edition, publisher, availability, price, ISBN
Provide rush reorder service for out of stock textbook titles.
Monitor registration figures to pinpoint potential shortages of textbooks. If registration figures exceed actual stock on hand, a rush reorder is often placed to fill the extra demand. This is subjective as reorders are based on the judgment of our Textbook Manager. Faculty members are encouraged to call the Textbook Manager when their enrollments exceed original projections.
Provide loan copies (if available) of textbooks to faculty who urgently need them.
Provide buyback service at the end of each academic quarter for textbooks that are readopted for the following quarter.
Provide our store web page as a link for your academic needs.

 

Textbook request forms

There are three options available for submitting your textbook requests, online adoption form, emailing/faxing a hard copy, or simply phone your adoption in to the textbook department. Email clarkl@cwu.edu; Fax: 509.963.1703; Phone: 509.963.1279.

 

Why are textbook orders needed months in advance?

Our goal is to make sure that textbooks are on the shelves on time and in the right quantities. To achieve this goal we undertake a time-consuming research and procurement process. The earlier we have complete information in hand, the better our chances are for success.

When you request a book for your course, store personnel research its availability, what edition is the most current, and go to several sources of supply to find copies of the title. As textbook prices continue to rise, we aggressively pursue used books as a service for budget conscious students. Used books retail at 25% less than new books. The bookstore cycles your textbook adoptions through used book distributors before going directly to the publisher. We also purchase sizable quantities of used books from students during our end of the quarter buyback. The above process requires a great deal of advanced preparation by the bookstore.

Early orders also help the bookstore control and forgo the unnecessary return of overstocked textbooks from one quarter to the next. Our returns cycle begins about 6 weeks into each quarter. We often loose the opportunity to hold on to books, incurring the cost of returning them if a textbook order arrives after the 6th week of a quarter.

Another important reason to receive your textbook information early is lead-time with publishers. Since publishers do not keep large inventories, titles can be out of stock. An adequate lead-time increases the chances that out of stock titles, delivery problems and other delays will not prevent us from having your books on the shelves when classes begin. Advance notice is especially important for foreign books, which frequently take longer to arrive.

 

How to speed up the process

We are happy to accept you book requests piecemeal. If you are not sure of all the books you will need for a course, please submit the titles that you are certain of. Just note on your request form that more titles will be requested later. It is very important, however, that you do not include titles that you may not end up using for a course.

 

How do we determine the quantity of textbooks to order?

We realize that pre-registration combined with late registration make it difficult to predict class size from quarter to quarter and year to year. Your input is valuable to us in this regard. We are committed to soliciting your input before we cut (or add) to your expected enrollment projections. Every textbook request is scrutinized and compared with historical sales and enrollment data. If we determine that your quantities vary from this data, our textbook manager will contact you before adjustments are made.

When determining order quantities, we also factor in our off campus competition. Because copies of every textbook request are forwarded to our competition, we cut our order quantities by an appropriate percentage. This percentage is based on many years of experience and, for the most part, consistently meets actual demand.

If you are uncertain of expected enrollment, we will gladly assist you in determining the quantity of books to order. Our textbook manager has over 25 years of textbook ordering experience that he can share with you. Our goal is to fulfill the needs of every student who wishes to buy a textbook. At the same time, we strive to reduce the number of excess books sent back to publishers. Publishers assert that there is a direct relationship between the high costs of handling book returns and high priced textbooks. By trying to have at least enough books for everyone who wants one, without tremendous excess, we hope to help publishers curb the steep rise in textbook prices.

 

How do I request a desk copy?

Desk copies are typically available directly from publishers. Individual faculty members or department secretaries solely handle requests. However, we will gladly assist you with publisher information -- addresses, phone numbers, and sales representatives that service CWU.

In those instances when publishers will not provide desk copies, or if your desk copy has not arrived by the time you need it, we will loan you a copy (if available) of the book. When we supply the book, a charge will be posted to your personal bookstore charge account. Loan copies must be returned within 30 days. When you return the book we will credit your account.

 

What if I need technical supplies for my couse?

Our supplies department will stock any technical material you may need for your course, whether it is drawing paper, safety goggles, art supplies, or packaged kits. Contact Chandra Hill or Joanna Hunt for more information.

 

Suggested reading material

Our general book department will stock reading material that you occasionally recommend. Contact Joanna Hunt for more information.

 

How are textbook prices determined?

As a retailer of college textbooks, our cost determines our prices. To achieve our margin, new books are marked-up by 25%. Used book prices are determined by deducting an additional 25% from the new book price. Since we discount all new and used textbook prices by 5%, our shelf prices reflect additional savings.

Each dollar spent on a new college textbook is distributed in several ways. First, the publisher takes an average of 67% of every new textbook dollar spent. The author gets approximately 11%, and freight companies 2.5%. An average of 9% supports academic programs and student activities. Salaries and benefits for your bookstore's employees take the remaining 10.5%. For a detailed analysis, click on Where the New Textbook Dollar Goes.

Textbook price increases are driven by the publishing industry. As mentioned earlier, our prices are determined by the costs charged to us by the publisher. Our goal is to provide your students with the textbooks that you choose at the lowest price possible. To achieve this goal, we aggressively pursue used books. If you have further questions about textbook prices, please feel free to call or email us.

 

Why don't you have enough books for my class?

Textbook ordering is based on expected enrollment vs actual enrollment months before an academic quarter begins. Late registration during the week prior to a quarter and into the first week of a quarter often expands enrollments beyond original expectations. Consequently, shortfalls in textbook inventory arise, primarily due to over enrollment situations. Another possibility involves our off campus competition. Occasionally they will choose not to order a specific title. Unfortunately we have no control over their stocking decisions and must assume they are ordering all textbook adoptions.

 

What happens when you run out of my books?

We are well aware of and expect out of stocks to occur; therefore, we meet the challenge by monitoring enrollment levels during the first week of a quarter to identify shortages and initiate reorders where appropriate. We then contact faculty informing them of our decision to order additional copies of their book and when the book will be back in stock.

Reorders are rush shipped and usually arrive within 3-4 days. When reorders arrive, we contact the appropriate faculty member who is then able to make an announcement to his/her students regarding the availability of the textbook.

We also empower students by posting reorder information where their textbook is sold out. The information states that their title has been reordered with an approximate due in stock date.

 

What should I tell my students if you run out of my book?

Tell your students to check with our textbook department personnel or you can give us a call to find out the status of your book. You can also advise your students to look closely for information posted on the shelf where their textbook should be. They will find one of the following directives:

TEXTBOOK SOLD OUT - Check at the Textbook Service Counter for Further Information
This Title Has Been REORDERED - Look for Approximate Due Date
This Title HAS NOT ARRIVED - Look for Reason and Approximate Due Date
Bright Orange Information Sheet - Follow the Directions on the Sheet

When students encounter the first directive, our textbook department personnel will explain what options are available. If we have not reordered their book, they can prepay for a copy by filling out a special order form. These special orders are rush shipped (at the bookstore's expense) and usually arrive within 4-5 days.

 

When you reorder a textbook, what is the turn-around time?

All reorders are rush shipped and usually arrive within 4-5 days.

 

My students are telling me you don't have a book for my class. Why?

Students will often over look shelf-tag information and assume their class does not require a textbook. However, the primary reason may be that we do not have a textbook order on file for your class. If the latter is the case and you do require a textbook, simply call our textbook department and we will gladly process your order on a rush basis.

 

What information do you need on my textbook request?

  • Your Name, Academic Department, and Office Phone Number
  • Dept/Course Number/Section Number
  • Author's Last and First Name (if more than one author, list the first)
  • Complete Title
  • Edition
  • Publisher
  • ISBN (International Standard Book Number)
  • Whether the Book is Required or Recommended
  • Expected Enrollment

 

What is an ISBN? Why do you need it?

ISBN stands for International Standard Book Number. Each book published, anywhere in the world, is issued a 13-digit ISBN. The ISBN provides succinct title information, which helps the bookstore clarify which edition you want. For example, if a faculty member needs a specific edition/translation of the Adventures of Huckleberry Finn by Twain, the ISBN number clearly identifies the correct version. Without the ISBN and without mentioning the specific edition/translation, the bookstore could very easily order the incorrect version. Please note the following:

Hardcover and paperback editions of the same book have different ISBN's
Each edition of a specific book has a different ISBN
Bundled or Packaged textbooks carry unique ISBN's
Beware of instructor's copies, they may carry ISBN's that differ from the text edition
Publisher sales representatives have access to ISBN's
Our textbook department is equipped to help you with ISBN's

 

What is the latest possible date to order a textbook for my class?

If you are hard pressed and can not place your order on time, we can comfortably process your order and have it available within 3 weeks.

 

Who decides what edition to order?

You decide by including the edition on your adoption form. If you are interested in the latest edition, simply note 'latest edition' on your order form. If we discover that a newer edition is available, superseding your request, we will contact you to see if you would like to roll into the new edition.

 

Will someone contact me if my books don't arrive in time for my class?

Yes. This often occurs due to publisher back orders or out of stock situations.