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Student Success



Academic Success Initiatives

The Office of Academic Success Initiatives exists to help CWU students with academic problems, conflicts, or concerns. The Director serves as a non-legal "ombudsman" to hear complaints, coach aggrieved students in effective conflict resolution communication, and, when necessary, mediate to help students and faculty arrive at fair and sustainable solutions.The Director also facilitates the academic appeal process, the academic early alert system, and a quarterly academic warning and probation recovery program, as well as other Academic Success special projects. Additionally, the Director of Academic Success Initiatives collaborates with Faculty Senate, advises the Student Academic Senate, and meets with individual students facing academic challenges.

About Academic Success Initiatives

Academic Early Alert

Academic Appeals

Central Resilience

Scholastic Standards

Student Rights and Grade Appeals

Instructions for Submitting an Academic Suspension Appeal

Academic Suspension Appeal Form

Carolyn B. Thurston, M.A.
Director of Academic Success Initiatives
Office of the Dean of Student Success
Office: Bouillon 204, Mailstop: 7432
Phone: 509.963.2700 / FAX: 509.963.2983

Carolyn's Bio:

Carolyn Thurston earned both her bachelor’s and master’s degrees in English at CWU. In 1997, Carolyn began her professional career at CWU as the English Specialist in the Academic Skills Program. In 2002, she joined the staff of TRiO Student Support Services as an Academic Advisor.

In 2007, Carolyn co-created with Dr. Charlotte Tullos, CWU Vice President of Student Affairs, the Student Transitions & Academic Resources (STAR) program, an academic support program designed to provide intensive academic support to at-risk students. Carolyn directed and grew STAR over the next eight years.

Concurrent to her professional roles at CWU, Carolyn became trained in Basic, Family, and Victim-Offender Mediation, became a trainer and instructor of mediation, and has volunteered her conflict resolution skills working with CWU students, staff, and faculty, where needed.

Now, as the Director of Academic Success Initiatives, in the office of the Dean of Student Success, Carolyn continues to work with students to help them resolve conflicts, improve their academic performance, and graduate with the degree of their choosing. She teaches LAJ 440 - Basic Mediation -- for the Law & Justice department, and spends her spare time in the outdoors. Carolyn’s daughter, Cassie, a graduate of Reed College, lives in Portland, OR., and frequently Carolyn travels to the City of Roses to play and hang out with her.




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