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Student Success


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About ASI

Why are we here?
The Office of Academic Success Initiatives provides students with a safe, confidential place to bring questions or concerns about academic issues, University rules, policies, or procedures and for faculty and staff wishing to refer students for academic assistance.  Reports submitted through the Behaviors of Concern website are also shared with the Director of Academic Success Initiatives.

When should a student seek the assistance of the Director of Academic Success Initiatives?

  • If you are not sure where to go for help
  • If you need someone to listen to your concern
  • Need advice on a procedure such as a grade or fee appeal
  • Have not been able to resolve your issue, no matter what you try
  • Are confused about University policy or feel that a rule, practice, policy or procedure is unfair or has not been fairly applied to your situation

How can the Director of Academic Success Initiatives help?

If you have a University-related problem, the Director of ASI can assist you in obtaining the information needed to help you resolve it. She will listen, advise, define options, help you choose a resolution strategy, and make recommendations on how it may best be implemented. In addition, the Director of ASI can make referrals to individuals who have more expertise in a specific area.

The Director of Academic Success Initiatives assists students in developing resolution strategies for the following types of concerns:

  • Grade appeals
  • Student conflicts with instructors, staff, processes or departments
  • Academic integrity issues
  • Factors affecting enrollment
  • Financial concerns that impact academic performance
  • Academic policy issues
  • Anything else of a non-legal nature

The Director of Academic Success Initiatives functions as:

  • A neutral third party who assists in resolving problems, concerns, and complaints through informal means such as counseling, negotiations, and mediation
  • An objective professional with a concern for fairness, equity, and accuracy
  • A comprehensive campus information resource
  • A proponent for change--if it is clear that existing procedures are problematic
  • An advisor on how to navigate the University system most effectively
  • A collaborator for problem-solving with an awareness of the concerns of the individual as well as the concerns of the institution
  • A mentor to help students analyze and resolve their problems
  • An advisor about rules, policies, practices, and procedures
  • An informal investigator of issues and concerns

The Director of Academic Success Initiatives does not:

  • Supersede the authority of other University officials or faculty
  • Change rules, policies, practices, or procedures
  • Engage in any activity that might be perceived by others as advocacy for an individual
  • Conduct formal, legal investigations
  • Provide legal advice or represent a student in a legal matter

What else do I need to know about the Office of Academic Success Initiatives?

Encouragement
The Director of ASI is here to help any student in need, but is not an official student advocate. The only thing the Director of ASI advocates for is fairness. The Director of ASI can help you decide what to do to resolve your problems and she can give advice, but she cannot guarantee that everything will work out to your satisfaction. Sometimes the role the Director of ASI plays is educational, making sure that you understand the policies and procedures so that you can avoid similar issues in the future. Finally, the Director of ASI does not have decision-making authority and cannot tell any staff, administrator, or faculty member what to do.

Confidentiality, Records, and “Notice”
The Office of Academic Success Initiatives is a confidential one. It keeps no official University records of names or concerns, although it may collect demographic and feedback data for statistical purposes only. The Director of ASI may take brief notes as a memory aid, but these personal notes and any other paperwork or communications are disposed of by shredding at the earliest opportunity. Email is by its very nature not a confidential method of communications, but its use can provide clients of the Office of Academic Success Initiatives with much quicker and more effective service. Therefore, students who visit the Office of Academic Success Initiatives should consider whether they are comfortable with the Director of ASI using email when working on their concerns, and if they are not, inform her immediately. Otherwise, permission to conduct business on their behalf via email will be assumed. Speaking to the Director of ASI does not constitute official, legal notice to the University that a problem exists. To do that, a student would need to initiate a formal petition or appeals process to the office of the Dean of Student Success.

What should students bring to the Academic Success Initiatives Office?
It is best to have available for the Director’s review all documentation regarding your problem. For example, copies of letters or e-mails you have sent or received, copies of forms submitted, and any other supporting documentation. If you are not sure what to bring, just call and ask.

Do you have to make an appointment?
By making an appointment, you can be assured that the Director of Academic Success Initiatives will be available to assist you with your issue. The office may not always be able to accommodate walk-ins within the constraints of time you have between classes or between classes and work. Sometimes your questions or concerns can be handled over the phone or by email, with no need to visit the office in person. The Director of ASI will let you know if there are any particular reasons why an office visit is necessary.

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