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Online Learning

Frequently Asked Questions by Students

Canvas doesn't seem to work on my computer at home, but it does work on other computers. What is the problem?

To access Canvas, you need to use a web browser. For the most compatible browser please consult the Supported Browsers page. You can use either a Mac or Windows PC. You must have cookies, JavaScript, and Java enabled. 


How do I learn how to use Canvas software?

Your instructor will normally give you instructions regarding the aspects of Canvas they would like you to use.


What should I do if I get kicked offline while taking an online test?

There are many things that can cause this to happen. The best thing to do is to contact your instructor immediately. Professors are able to verify that you started the test and were kicked off. It is up to your instructor to decide if they will allow you to resubmit. If for any reason they are unable to retrieve this information for making their decision, they will contact the Canvas Administrator.


If my question isn't answered here how can I find the answer

If you would like a question answered in this FAQ that does not appear here please e-mail it to: Forrest Hollingsworth, Multimodal Learning Program Assistant (

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