Log on to the GroupWise system.
Send and read e-mail.
When you open up GroupWise for the first time, you may get prompted for a password. This is the same as your Novell password, also called your Wildcat password.
For more information on your Wildcat password, check out: www.cwu.edu/its-training/changing-your-wildcat-password
After logging on, the GroupWise window will display.
Title Bar across the top – GroupWise – Mailbox (what comes after the hyphen changes according to what folder you have selected).
Menu Bar – File through Help
Nav Bar – allows for quick access to your most commonly used folders such as Mailbox and Calendar. Can be customized.
Tool Bar – most buttons can be added or removed as needed.
Left pane – Folders, with number of unread messages in parentheses.
Right pane – displays the contents of the folder selected in the left pane.
Status bar at bottom – displays current action such as the number of items selected.
There are often several ways to do the same task be it through a menu, toolbar button, right-click menu, etc. To view folder contents (i.e. Mailbox folder), click on the icon in the left pane and the right pane will change to that display. You can also use the Nav bar at the top to display folder contents.
This program runs in conjunction with GroupWise. It will pop up and let you know when you have an incoming email and/or upcoming appointments.
GroupWise Notify will alert you when you have new mail messages or an upcoming appointment. This window will keep popping up until you either read the message or clear it from the Notify window.
To bring up the Notify window,
Note: If you don’t have any incoming notifications or alarms (for appointments), your Notify icon will appear to be a blue/green box. If you do have notifications, a white envelope will appear on top of it.
When you click on this icon the following window will appear,
If you wish to stop receiving the notification window for all current messages or alarms in the Notification window, click on the Clear All button.
Note: The Delete button will actually delete the message from your mailbox.
The Mail To dialog box displays.
Your name is automatically filled in the From field. If you have another account or write abilities to a proxy account, you can click on the drop down arrow on the From button to send mail from that account.
You don’t need to remember the e-mail addresses of all the people to whom you want to send messages.
As you use GroupWise, it will “remember” the names of the people to whom you send mail regularly. You will be able to just start typing their names in the To: field of the e-mail window and GroupWise will fill in their names for you automatically. You can also look up names in the GroupWise Address book.
With the cursor in the To field,
The Address Selector dialog box displays
The Address Selector is a simplified version of the system Address Book.
By default, the first book to display is the Novell GroupWise Address Book. This book contains everyone on all CWU campuses; faculty, staff, and students.
To view a different book,
A list of address books displays.
When you click on a different book on that list, the contents of that book will then display in the left pane below.
In addition to the Novell GroupWise Address Book, you will also have the following:
Your personal Address Book – additional names, or groups which you create.
Frequent Contacts – GroupWise builds this list as you send messages.
Any other books that you create.
The best way to select the addresses you need:
As you type, GroupWise scrolls to display the closest match, until the name you want displays. As soon as you can see the name you want, even if it is not highlighted,
Once you have built your recipient list,
The names you selected display in the appropriate fields in the Mail To dialog box.
To send an e-mail to an off-campus user,
Tip: You can also add non-GroupWise addresses to any personal address book.
When sending mail to CWU users, it is better to address it with their username (internal addressing) rather than using the internet address of “@cwu.edu” (external addressing). Messages addressed externally leave GroupWise then come back in but you won’t be able to track them. You should still give those external addresses to colleagues off campus; the GroupWise Post Office will direct those messages to you.
If you need to attach a file,
The Attach File dialog box displays.
An icon will appear in the attach pane at the bottom of the Mail To dialog box for each file you attach. The icon represents the application in which the attachment was created.
For advanced sending options such as return notification,
There are three buttons on the left side of the Send Options tab: General, Status Tracking, and Security.
Options on the General tab include prioritizing a message (High, Standard, or Low); classifying a message (Normal, Confidential, etc.); requesting a reply; and delaying delivery.
The Status Tracking tab is where you can setup options for Return Notification such as Notify, Mail receipt or both.
The Security tab has options that are largely unused.
When addressing an e-mail, you use the Address Selector which is accessible directly from the Mail window by clicking on the Address button on the toolbar. Many other functions are available from this window as well but for all address book functions, you need to access the system Address Book.
The list of all books you have access to appear on the left. When you click on one of these, the contents appear in the right-hand pane.
There are two system books: the Novell GroupWise Address Book which contains all CWU staff and students, and the Novell LDAP (Lightweight Directory Access Protocol) Address Book which can contain GroupWise addresses from other institutions.
You also have access to personal books. In the beginning, this will be Frequent Contacts and the book with your name on it. You can create other books as necessary.
To add another personal book,
This book can now be used to store any addresses or groups that you want.
Note: You can have more than one e-mail address per person.
Tip: On the Details tab are fields for Birthday and Anniversary dates. If you fill these out, GroupWise will mark them on your calendar for you.
On the Details tab,
The Select Group Members dialog box displays. This box is similar to the Address Selector window.
Non-GroupWise addresses can be added in a group but first need to be added as a single contact in a personal book.
Once your list is complete,
Now you can just type in this group name in the To field of an e-mail or select it from the Address Selector.
You can access your personal address books either from the Contacts tab on the Nav bar or the Frequent Contacts folder in the left pane of the window.
Note: You can change the view to “address cards” by clicking on the View menu, then Display Settings, and finally selecting the Address Cards option. The above screen shot is displayed by Details so may differ from yours.
To edit a contact,
If you put in a birthday or an anniversary for a contact on the Details tab, that information will show up in your calendar.
If you want to quickly find a contact, use the Find Contacts button on the toolbar.
The default way to compose and read e-mail in GroupWise is Plain Text. If you want to jazz up your e-mail with additional formatting options (i.e. font color, background pictures/color, etc.) you can compose your message in HTML.
To compose an e-mail in HTML,
Composing a message in HTML allows you to choose different font styles and colors, add bulleted lists, change the paragraph indentation and alignment, add horizontal rules to separate sections of your message, put in a hyperlink to a web site or e-mail address, add pictures by themselves or as background images, and change the background color.
Another way to compose your e-mail is to use Word.
To enable this feature,
The default setting is for GroupWise to compose messages as seen below.
Note: This does NOT create Word documents when composing e-mail. It merely uses the functionality of Word to compose the message. Your recipients will not need Word to read any messages you’ve composed.
You can check to see if a message has been delivered and opened.
Note in the top right corner is a drop-down menu to toggle between the different display options.
Advanced Properties which has the most information and is helpful in tracking internal messages (external messages will display “transferred” in the Action column).
Basic Properties which just lists the recipients in alphabetical order and the action taken.
And the new Simplified Properties which is similar to the Basic view but groups the list of recipients by action.
If you sent the message to a recipient who is not using GroupWise, the message will be “Transferred”. This indicates that it was sent outside the GroupWise system. You cannot tell if that recipient has opened the message.
The message displays in a Mail To dialog box.
The following dialog box displays:
To save the original message as it was, click on No.
To delete the original message from your mailbox AND the recipients’ mailboxes if they have not opened it, click on Yes. However, this may cause confusion if the recipient has seen the item in their mailbox but has not yet opened it. Use discretion with this option.
You can work on an e-mail, save it, then return later and complete it.
In the Mail To dialog box,
The Folders dialog box displays.
When you are ready to finish and send the message,
The message disappears from the Work in Progress folder and is sent to the recipient.
GroupWise has a special e-mail form called a Phone Message that you can send instead of a standard mail message.
The Phone To dialog box displays.
When you want to schedule an appointment with someone, you send them an appointment e-mail.
The Appointment To: window displays. Your name is automatically included in the To field.
If you want to send a Task or a Reminder Note to another person that will post on their calendar (after they Accept it),
Both windows look similar to the e-mail message window.
If you enter in a cellular carrier for a contact’s mobile phone field in the Contact Details area, you can then send them text messages directly from GroupWise.
There is an SMS section on the Summary tab of the contact details. Clicking on the number in the SMS field will bring up a window to type in your message.
All new mail will appear as an unopened envelope with bolded text next to it. The color of the envelope depends on the priority: red for high, white for standard and grey for low priority.
A different type of e-mail is called a “Meeting”. The picture next to the text will appear as a little clock. Open the message as you would a standard e-mail. The difference here is you’ll have two new buttons at the top of the dialog box - Accept and Decline.
To accept the meeting,
The e-mail disappears from your mailbox and posts to your calendar.
Decline simply deletes the message.
Decline with options gives you the chance to enter comments that the sender can see if they view the properties of the appointment they sent.
In the mail message window, there are two buttons: Reply and Reply All. Reply just sends a reply to the original sender but Reply All also includes everyone the original message went to. The original message will be included in your reply unless you highlight it and delete it.
In the mail message window, the Forward button has two options.
Forward as Attachment sends the message as an icon in the attachments pane.
Forward includes the original message in the message pane of the new message so it is visible right away.
If you get an e-mail with an attachment, you’ll know right away because you’ll see the icons in the lower portion of the mail message window.
The message itself also comes through as an attachment if it was sent in HTML format.
You can either save an attachment or work with it directly. If you work with the attachment, it stays within the original GroupWise message.
To save an attachment,
To work with an attachment,
GroupWise creates a copy of the file, with your changes, and names it “Modified copy of…” and puts in alongside the original attachment within the e-mail.
Unless the sender marks the e-mail as a different priority, all incoming e-mails will look the same. If you read the e-mail and decide you want to distinguish it from other items in your mailbox, you can change the subject line, specify a category, add a note and/or attach a contact with that message.
To change the Subject line of an incoming message,
In the My Subject field
To categorize the message,
Categories can be customized as necessary.
You can type in a Note in the appropriate field. This is only viewable by you. An attachment icon appears on the message once you’ve added a note.
If you add a Contact to the e-mail, that message is then associated with that contact and will be seen if you view the contact’s history.
The more messages you have in your Mailbox folder, the slower GroupWise will perform. You should limit the number of items in the Mailbox to around 100.
You can move messages out of the Mailbox and organize them in folders in the Cabinet. This will help speed up GroupWise performance.
Please note: at CWU we have an e-mail retention policy of one year. That means if you want to save anything past one year, you will need to archive it. Moving messages to your Cabinet does NOT save it in the archives. For archiving instructions, please visit: www.cwu.edu/its-training/help-groupwise-pc
To create your own filing system:
The Create Personal Folder dialog box displays.
The following dialog box displays:
In the next window that displays, you can customize the how items are shown in your new folder, but it is not necessary.
To file a message into a folder from the Mailbox window,
From the main Mailbox window,
Page last updated 04/01/13. Send questions or comments to firstname.lastname@example.org.