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CWU Service Desk

Accounts and Passwords

Reset or Change Wildcat Password

  • Use the Wildcat Password Self Service to reset or manage your password and profile information.
  • For Faculty, Staff, and Students.
  • Requires correct responses to your security challenge questions (Password Responses).
  • Call the Help Desk if you have not setup your Password Responses on the Wildcat Password Self Service page.

Reset Password using PIN

Passwords Expire

  • Student passwords expire every 180 days.
  • Faculty and Staff passwords expire every 90 days.

Password Security

  • YOUR password is YOUR responsibility.
  • Passwords must be at least eight characters long. Longer passwords (12 or more characters) are the most secure.
  • Passwords may not contain your name, the word "password", or the percent % or bracket [] characters.
  • Including symbols and numbers can make passwords harder to guess.
  • It is trivial for computers to crack short passwords regardless what characters are used.
  • Cybercrime is frequently conducted from ordinary user accounts, don't let yours be one of them.