Contact Us
Samuelson Hall, 1st floor
400 E. University Way
Ellensburg WA, 98926
Phone: (509) 963-2001
Email: servicedesk@cwu.edu
Mon - Thurs: 7am - 8pm
Fri: 8am - 5pm
Follow Us
We are located in Samuelson Hall.
Need help after 5 p.m.? Our office in Samuelson Hall is open during academic quarters Mon - Thurs 5-8 p.m.
"cwu-wildcats" is the fast, secure wi-fi connection for all students and staff. Log in using your campus account and password.
Accounts and Passwords
Reset or Change Wildcat Password
- Use the Wildcat Password Self Service to reset or manage your password and profile information.
- For Faculty, Staff, and Students.
- Requires correct responses to your security challenge questions (Password Responses).
- Call the Service Desk at 963-2001 if you have not setup your Password Responses on the Wildcat Password Self Service page.
Passwords Expire
- Passwords expire every 6 months.
Password Security
- YOUR password is YOUR responsibility.
- Passwords must be at least 14 characters long. Longer passwords (12 or more characters) are the most secure.
- Passwords may not contain your name, the word "password", or the percent % or bracket [] characters nor the at @ symbol.
- Including symbols and numbers can make passwords harder to guess.
- It is trivial for computers to crack short passwords regardless what characters are used.
- Cybercrime is frequently conducted from ordinary user accounts, don't let yours be one of them.