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CWU Service Desk

Contact Us

Samuelson Hall, 1st floor
400 E. University Way
Ellensburg WA, 98926
Phone: (509) 963-2001
Mon - Thurs: 7am - 8pm
Fri: 8am - 5pm

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Accounts and Passwords

Reset or Change Wildcat Password

  • Use the Wildcat Password Self Service to reset or manage your password and profile information.
  • For Faculty, Staff, and Students.
  • Requires correct responses to your security challenge questions (Password Responses).
  • Call the Service Desk at 963-2001 if you have not setup your Password Responses on the Wildcat Password Self Service page.

Passwords Expire

  • Passwords expire every 6 months.

Password Security

  • YOUR password is YOUR responsibility.
  • Passwords must be at least 14 characters long. Longer passwords (12 or more characters) are the most secure.
  • Passwords may not contain your name, the word "password", or the percent % or bracket [] characters nor the at @ symbol.
  • Including symbols and numbers can make passwords harder to guess.
  • It is trivial for computers to crack short passwords regardless what characters are used.
  • Cybercrime is frequently conducted from ordinary user accounts, don't let yours be one of them.

Take the Next Step to Becoming a Wildcat.