E-help desk gives you the ability to create your own Help Desk tickets. It also allows you to be able to check the status of your requests, and add updates (comments) to your tickets.
You can login to eHelpDesk by typing in https://ehelpdesk.cwu.edu/ehelpdesk/login.glml into your internet web browser.
The login page will have the following fields:
Fill in the Login Id and Password fields with your Wildcat username and password (the same as you use for GroupWise).
Once you log in, this is the main page you will see:
Park your mouse over the icons at the top to display the screen tip that lets you know what clicking on that icon can do. To create a new ticket click on the Create New Ticket button or the icon with the green plus sign.
When you are done with checking your tickets you can log out of eHelpDesk by clicking on the door icon at the top of the web page.
There are certain fields in each section that are required. These are indicated by an asterisk and explained below:
If you haven't filled in one of the required fields after clicking Save Changes, you will get a "ticket not saved" error message at the bottom of the window, and the missing field will be highlighted. Once the ticket has been saved successfully, you can close the window.
When you first open eHelpDesk, the page that displays shows your open tickets; if not, you can click on the My Ticket icon, then you can see the status on the screen.
If you would like to see your closed tickets, just put a check in the Show closed check box and it will list all of your closed tickets.
Updating an open ticket
If you would like to update an open ticket, double click on the ticket and you will see the Add comment button which will open a separate box to add your update.
Click the Save Changes button and sign out of eHelpDesk when you are done.