Bouillon Hall Room 128
400 E. University Way
Ellensburg, WA 98926
Phone: (509) 963-2001
The Service Desk provides a single point of contact for faculty, staff, students, alumni and parents requesting technology related services and support from Information Services. If you happen to encounter an issue pertaining to CWU hardware or software or your user account access, please contact the CWU Service Desk via the contact information below.
At CWU, Information Services uses a ticketing program called “TeamDynamix” to manage workflow requests. When we send out emails from TeamDynamix, they sometimes can end up in your Junk folder. If you’ve submitted a service request, please make sure to check your Junk folder for a response from TeamDynamix.
CWU requires that all faculty and staff use Multifactor Authentication methods when accessing CWU systems where confidential data is stored. In addition to your CWU username and password, you will be prompted to approve access via a secondary method which can be from a phone call, an Authenticator app, a secondary email address or a security token. Because of the increase in computer virus and phishing attacks, CWU Security Services indicates that MFA will greatly decrease the possibility of a hacker gaining unauthorized access to CWU systems. Additional information regarding MFA may be found here: https://cwu.teamdynamix.com/TDClient/2015/Portal/KB/ArticleDet?ID=126998
Central Washington University offers several methods to store your documents, including CWU-owned devices, network storage drives, and Microsoft OneDrive for Business cloud storage. It’s highly recommended to keep a current and thorough copy of your files for data retention and safety purposes. Storing information solely on one device can leave data at risk of being lost, corrupted, or deleted. The network storage methods we have available are as follows:
CWU employees are licensed to download the Adobe suite of programs on a personal device if permission is granted via a TeamDynamix Software Request.
CWU has a variety of Knowledge Base articles that contain step-by-step instructions on how to resolve specific issues. The following are frequently asked questions that you may find useful:
Revision Update: July 29, 2021