Computers | Monitors | Printers | Office Supplies | and more...
Computer Support Services (CSS) helps our Student, Academic, and Administrative community with their desktop computer equipment.
Some of the services provided include warranty and out of warranty support, systems delivery, new equipment checkout, software installation and installation assistance, and distribution of CWU site-licensed software. Our technicians assist customers with data transfer from old to new computers when new equipment is installed.
CSS technicians are the second level of technical assistance. They work in conjunction with HelpDesk technicians in Client Support Services for coordinated troubleshooting.
Our services are scheduled and tracked by an online work order system called ehelpdesk. If you schedule service with CSS, please record the ticket number of your service call. This will empower you to reference the specific service call if needed, and also to track online progress notes as work is performed.
Initiating a service call is done by logging in to https://ehelpdesk.cwu.edu/ or by speaking with one of our HelpDesk staff at 963.2001.
Hours of Operation: Monday-Friday, 7:00 a.m. - 5:00 p.m.
Please leave a voice mail (509.963.2001) or e-mail message after hours.
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