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Information Technology and Administrative Management

Donald "Jeff" Allen, Lecturer

Donald "Jeff" Allen, Lecturer, Information Technology and Administrative Management (ITAM) at CWUOffice: Virtual
Email: Donald.Allen@cwu.edu

I have been working in eCommerce for the last 18 years: the first five years as a web developer / programmer then last 13 in Online marketing/Email marketing / Systems Integration. I'm the eCommerce Integration Director at JS Products. I have been close to all the changes that have come to eCommerce / Online Retail. The growth and change has been amazing! I am excited to see how every year new technology and strategies push retailing and marketing forward.

I grew up in Ellensburg, but have lived in Rhode Island, Utah, California, Wisconsin, Brazil, and Seattle. My family just moved to Henderson, NV last year and I'm excited to be part of CWU ITAM.

I love hiking, camping, snowboarding, and spending time with my family. I'm a big fan of Doctor Who, Star Wars, old cars, and geeky/techy stuff. For fun I like to write code.

I have a Bachelors degree in Business with an emphasis in Information Systems from Brigham Young University and then went back to BYU for a Masters in Business Administration after 5 years of work experience. During the MBA I had an emphasis in Strategy and Marketing. I love seeing how all of the pieces fit together and how each small change in strategy can affect business.


Donald "Jeff" Allen, Lecturer, Information Technology and Administrative Management (ITAM) at CWUAdvice to Students:

My advice to students is don't treat your classes as something to endure or get through, but see them as opportunities to try new things. Make the assignments and projects meaningful to your personal learning journey! Take on challenges and grow from the experience.

For example in RMT 350 the project is to create an ecommerce store. So, I recommend picking something that you would really do if you were to open an online store. What are you passionate about, what matters to you. Don't just get the grade, but think if I was building this online store in real life as a business what would I do?

 

 


Whatever you can do or dream you can, begin it;
Boldness has genius, power, and magic in it.
~Johann Wolfgang von Goethe


Donald "Jeff" Allen, Lecturer, Information Technology and Administrative Management (ITAM) at CWUEducation

Master of Business Administration, Marriott School of Management, Brigham Young University

Bachelor of Science, Business Management – Information Systems emphasis
Marriott School of Management, Brigham Young University

Experience

Lead Senior Account Manager - Costco, WhatCounts, Inc, Seattle, Washington, 2009 - present

  • Manage Key Client (Costco.com) relationship for day-to-day operations, email program strategy, and future enhancements. Build relationships across multiple levels of management. Received WhatCounts’ Top Customer Focus award in 2013 for my work with Costco.
  • Lifecycle Marketing: Created weekly, dynamic, category-based email header based on customer click behavior resulting in 20% lift for that email category. Tested and implemented a WinBack program for non-responders and Welcome Series for new subscribers. Acquisition programs to gain new members/subscribers. Moving customers up the value chain through email.
  • Account Growth: Onboarded Costco UK, Costco Mexico, Costco Canada, Costco Korea, Costco Taiwan, and Costco Services to start using WhatCounts email marketing platform; coordinated IT, marketing teams, and international training of platform.
  • Automated programs: Built automated solution for Product Review emails and enhanced current Abandoned Cart program. Grew abandoned cart program by 15% through A/B testing. Utilized APIs and database programming to enhance the solution. Integrated partner offer emails through co-registration acquisition channel.
  • Analytics: Tracking KPIs for programs, revenue per email, open rates, click rates, CTR, Mobile vs Desktop, Conversion rates, AOV, Shops per year. Familiar with Omniture, Coremetrics, and Google Analytics.

Email Manager, Classmates Online, Renton, Washington, 2008 - 2009

  • Templatized and managed flagship weekly Newsletter improving reusability of assets and speed to market for new features.
  • Created new email programs based on customer segmentation, site enhancements, and member behavior.
  • A/B tested content and offers for multiple emails while maintaining or improving click traffic.
  • Strategized on customer segmentation, life-cycle management, and touch-point mapping to improve customer experience.

Email Marketing/Operations Manager, Expedia.com, Bellevue, Washington, 2007 - 2008

  • Led complex migration of 20+ event-triggered and 15 weekly manual email programs from Epsilon to ExactTarget Platform.   
  • Program manager for creation and deployment of 11 weekly email blasts. (Newsletter, fast-twitch, and partner emails).
  • Targeting strategy for manual campaigns for newsletter, deals, partner, and cruise emails.    Increased geo-targeting of newsletter from once a month to every week resulting in higher transaction rates.
  • Improved transaction rates, through A/B testing and integrating personalized content based on past customer behavior.

MBA Internship – Business Development, Lands’ End – Business Outfitters Division, Dodgeville, Wisconsin, 2006 - 2006

Presented recommendations to COO and division leadership based on competitive and sales channel research    Developed and pitched marketing plan for mobile pop-up stores to generate national buzz and build the brand


Marketing Event & Data Specialist, CVS/pharmacy – CVS.com, Woonsocket, Rhode Island, 2004 - 2005

  • Led cross-functional team to send 65 bi-weekly email campaigns based to 3.5 million customers.
  • Coordinated the online launch with the in-store launch for 7 cross-channel promotions.    Synchronized data from 3 disparate sources, giving the Marketing Manager and Director a clearer picture of customer behavior and campaign effectiveness.
  • Created monthly site traffic, sales, and shipping reports for both the Director and the VP of CVS.com resulting in increased funding for CVS.com marketing activities.
  • Refined future promotion strategies based on analysis of customer behavior and email click-through data.
  • Ensured trademark consistency for proprietary and external brands through a review process involving marketing management, the creative department, and external partners.
  • Managed day-to-day relationship with our email partner and search engine marketing (SEM) partner.

Information Systems Architect II, CVS/pharmacy – CVS.com, Seattle & Rhode Island, 2000 - 2004

  • Led project team of business, IT, and design stakeholders to improve relevancy of CVS.com search results.
  • Integrated customer loyalty card access with CVS.com, allowing online management of loyalty rewards information.
  • Managed site affiliate program; implemented affiliate tracking and reported on affiliate sales activity.
  • Developed technology enhancements for CVS.com utilizing Java, J2EE, JSP, HTML, XML, and Database skills.

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