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Information Technology and Administrative Management

College of Education and Professional Studies

Barbara Bisson, Lecturer

Office: Hebeler 105
Phone: 509.963.2611

From April 1991 to September 2015 I worked in numerous staff positions at Central Washington University. Through the years I worked in Facilities Management, Financial Aid, Information Services, and Security Services. I have worked as an Office Assistant, Program Assistant, Secretary Senior, Information Technology Specialist (2, 3, and 4), Project Manager, and Security Administrator (ITS-4).

During the years I worked full time at CWU I found a passion for lifelong learning. I was able to complete course work to earn both a BS and MS from the ITAM department. I credit my promotional opportunities and career successes to the ITAM program.

My experience as a student and classified staff member proved the importance of the curriculum taught in the ITAM department. I was able to directly transfer what I learned to the needs of my job. The technical skills allowed me to transition into an Information Technology Specialist position. The soft skills facilitated numerous promotional opportunities. Due to ITAM I was able to transition to more rewarding and challenging work. Over the years my work evolved from a job to a career.

The fall of 2015 I transition to teaching in the ITAM department. As an instructor in ITAM I hope to share my experience translating course lessons to career objectives. As an advocate of lifelong learning I plan to continue learning as I learn to become an effective teacher. My goal as an instructor is to give back to the ITAM department by helping students enhance their educational opportunities to become more successful in their chosen path.

Advice to Students

I recommend that each student take the time to explore a few subjects of interest. IT 101 is a great class to begin with. The class allows the student to explore the ITAM curriculum and build a toolkit of skills. When I began the IT 101 class I began building my own toolkit. With each class I completed I found that I had continued to build out my toolkit. My toolkit has followed me through school and into the business world. I continue to rely on my toolkit and I am more effective because I do not have to re-invent the wheel each time I start a new project.

“Education is the most powerful weapon which you can use to change the world”
- Nelson Mandela


“Live as if you were to die tomorrow. Learn as if you were to live forever.”
- Mahatma Gandhi


“Education is the kindling of a flame, not the filling of a vessel.”
- Socrates


Masters: Central Washington University, ITAM – Information Technology, 2015
Bachelor of Science: Central Washington University, ITAM, Specialization in IT, 2005

Professional Certifications

Certified Information System Auditor (CISA) – An ISACA Certification, 2014


Security Services Department, Central Washington University

  • Built and maintained the internal information system audit program. The audit program ensures CWU is compliant with state and federal requirements, internal policies, ISO 27001, PCI DSS, HIPAA, and FERPA.
  • Logical access lead providing guidance on logical access policies.
  • Provisioned PeopleSoft security.
  • Conducted role engineering based on Role Based Access Control (RBAC) ensuring principles of least privilege and separation of duties.
  • Completed a full security redesign in PeopleSoft as part of recent iCAT initiatives.
  • Provided security administration support of all iCAT initiatives. iCAT is a group of 12 IT projects that began in December 2012 and finished in July 2015.
  • Assisted in creation and maintenance of security policies, procedures, and guidelines. Conducted numerous presentations and training sessions, communicating policies, procedures, and guidelines.

Information Services, Central Washington University

  • Project coordinator managing small to medium sized projects
  • Provided reporting solutions as requested
  • Coordinated PeopleSoft security requests to ensure proper approval
  • Conducted security audits as requested

Financial Aid, Central Washington University

  • Functional Application Specialist – PeopleSoft and Federal FA Programs
  • Provided functional application support for PeopleSoft and Federal programs.
  • Tested quarterly updates, patches, and fixes
  • Provided technical support for upgrades
  • Created Business Process Guides for end users
  • Created reports for end users
  • Responsible to Troubleshoot end user issues in PeopleSoft as well as State and Federal systems.

Loan Office - Supervisor, Central Washington University

  • Administered the federal and alternative loan programs (awarding more than 55 million in aid a year).
  • Supervised support staff
  • Student Employment Lead
  • Supervised/lead student and staff within the Student Employment Office.
  • Extracted and created employment reports combining data from legacy system and the PeopleSoft ERP.
  • Administered and reconciled the on and off-campus work study programs.

Facilities Management Department, Central Washington University

  • Administrator for Lock Shop databases including 3 electronic access programs and the key issuance database. Created a new key issuance database when Y2K issues caused the original database to fail.
  • Project coordinator for the non-IT Y2K project (an 18 month project mandated by the State of Washington).
  • Provided administrative support assisting in the creation and maintenance of policies, procedures, and guidelines.
  • Created and maintained several databases in support of the building maintenance and grounds departments. Databases included a safety program database as well as databases to catalog and manage various campus assets.


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