Those nominating Patricia said:
October Employee of the Month Patricia (Trish) Swanson manages and supervises Parking, and Public Safety and Police Services.
The physical offices and staffs of these units used to be operated separately. When Swanson became supervisor she quickly identified inefficiencies involved with having one department run two separate offices. She drafted and supervised a reorganization that combined them, resulting in more efficient and effective operations. Her nominators noted that “many might be surprised to learn that we are also the voice of CWU, in that we answer the main campus number for directory information. Last year, our dedicated telephone operator retired, moving the directory duties to other office staff. Trish ensured that the transfer of these duties happened without a break in service. She continually works with our staff so that we provide quality, friendly, and timely service to the thousands of people who call the CWU directory each year.
“Trish also tracks and analyzes the department budgets, expenses, and payroll; coordinates all parking appeal hearings; and ensures that our state and federal crime statistics are reported promptly and accurately. Trish has been a dedicated Wildcat alumna and employee for many years. She leads by example and has set a high standard for our staff.”
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