Skip to body

Human Resources

Conflict Management Resources

Not all conflict requires a top-down approach or intervention. In most cases, the first steps to successfully settling differences should be taken by the people involved. 

What resources are available to help?

Resource Description
Conflict Conversation Tips (pdf) Steps to help you prepare for and conduct a positive conflict conversation.
Employee Assistance Program (EAP)

CWU's Employee Assistance Program offers confidential counseling and guidance for handling conflict.
Visit the EAP webpage to learn more.

Conflict Resolution courses, videos, and books Central Learning Academy Online provides courses, videos, and books on the topic of Conflict Resolution. 
Washington State Department of Enterprise Services (DES) DES offers a variety of instructor-led workshops on topics such as conflict management and crucial conversations. To learn more, visit the DES Available Training page.


Do you need to involve others?
The following questions will help you determine who else needs to be involved in resolving conflict.

Still have questions?

Contact Human Resources
Phone: (509) 963-1202
Location: Mitchell Hall, Ellensburg Campus
Mailstop: 7425

"In the middle of difficulty lies opportunity." - Einstein

Take the Next Step to Becoming a Wildcat.