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Central Washington University

CWU Technology Services

CWU has invested in providing the highest level of technological support for all of its students, faculty and staff. From expansive wireless access, to individual customer support, to ongoing software and equipment upgrades, Technology Services (TS) seeks to meet—and anticipate—the growing needs of our computerized society. Below is a brief overview of our services.



Getting Started

Whether you are a brand new Wildcat, or starting your first day at work at CWU, the first thing you’ll need to engage with CWU’s networks is your username and password. This will allow you to access your GroupWise e-mail, set up your wireless accounts, and login to MyCWU.

MyCWU  |  Canvas 











 



Computer Support Services

CSS is the place to call when you need help with your CWU hardware, especially desktop computer equipment. Some of the services provided include warranty and out of warranty support, systems delivery, new equipment checkout, software installation and installation assistance, and distribution of CWU site-licensed software. Our technicians assist customers with data transfer from old to new computers when new equipment is installed.

Computer Support ServicesIT Standards  |  Computer Packages  |  System Standards











 



CWU Information Departments & Systems

Central Washington University depends on a foundation of advanced integrated software systems. From academic services to payroll to parking, and more, CWU’s information technology systems form a vast cyberinfrastructure that monitors and controls vital university functions.
Enterprise Information Systems Committee (EISC)  |  Information Services  |  Security Services  |  Organizational Effectiveness  |  Project Management  |  Web Development Office












 



Service Desk

Initiating a service call is done by logging in to https://helpdesk.cwu.edu/ or by speaking with one of our HelpDesk staff at ext. 2001. The HelpDesk staff are available Monday-Friday, 7:00 a.m.-5:00 p.m. Please leave a voice mail or e-mail helpdesk@cwu.edu message after hours. The HelpDesk is located in Bouillon 112.

Broken Stuff Computers  |  Accounts/Passwords  MyCWU  FAQS 









 



ResNet

ResNet provides internet services and related technical support to all residence halls and campus apartments. The current network is comprised of miles of cable and fiber, more than 100 switches, 4 routers and 11 servers. Dedicated wireless internet is available in Wendel Hill Hall and Barto. Housing, ResNet and ITS staff are currently in the planning phase of upgrading all residence Halls to include wireless access. Wahle, Brooklane Village and Getz Short Apartments have DSL service.

Policies Get connectedP2P Rules Speed/Bandwidth Plans  ResNet Portal









 



Tech Locations

From charging stations to computer labs, CWU provides ready access to laptops and other hardware and accessories for students, faculty, and staff.

Computer Labs (map)  |  Charging Stations (map)  |  Academic Research Commons  |  Find a computer (laptop checkout)











 



Wireless Access

More than 10 years ago, CWU made a commitment to developing and expanding wireless access for faculty, staff, and students. In addition, guests and visitors to campus can take advantage of Central’s wireless network. Through the Getting Connected link you can find directions to set up the following devices for our wireless network:

Windows Computers
Mac Computers
iPhones, iPads, iPods
Windows 7 and 8 Phones
Android Phones and Tablets
Blackberrys
Linux

Guest  |  Employee Access  |  Phones  |  FAQs  |  Coverage Map