Hello CWU Faculty and Staff!
The venerable Microsoft operating system Windows XP has reached the end of its service life. On April 8th Microsoft will officially cease support for this operating system. CWU along with other State agencies will be withdrawing Windows XP and Microsoft Office 2003 from service at that time. Computer Support Services (CSS) is presently and will continue trying to pro-actively contact Faculty and Staff running the Windows XP operating system to schedule a system upgrade or replacement, to Windows 7 and Office 2013.
Financial assistance is available to help replace older systems via the WinWin program. If you are not already familiar with WinWin, it is a buy-back program for older computers. When you purchase a new standard Windows CPU with the supported Windows 7 operating system and software suite, CSS will buy your exchange computer (regardless of type) for half the cost of the new standard computer.
Some computers have moved over time, and/or our contact information may not be up to date. Consequently Computer Support Services may not be able to establish contact with the users of those computers to schedule an update. If you or someone you know has a CWU computer running Windows XP please contact the Helpdesk via the phone at 2001, or email Helpdesk@cwu.edu with contact information to schedule an update or replacement. If you would like to replace your computer via the WinWin program, or just purchase a new system, please fill out the form at this URL http://www.cwu.edu/its-css/win-win-program-request-form-pc
After April 8th CSS staff will begin a methodical and coordinated process of suspending internet access to individual computers running Windows XP for which they are unable to schedule an update or replacement. If you are running Windows XP please contact the Helpdesk so that they can begin the process of scheduling an upgrade for you. If an upgrade has been scheduled for specific systems CSS will endeavor to allow internet access for a reasonable time period so the upgrade can be accomplished without undue interruption of internet service.
Chris Pratz, Director of Client Services