We are continuing to work out the kinks and these are the most common issues we have ran into. Below are just a few things to troubleshoot if you’re having problems. Of course we are always happy to help, if you’re really stuck please
contact us.
Having Trouble Signing On?
First and foremost always ensure you are using a Firefox browser.
Cat Plan is not a part of the MyCWU single sign-on. It has its own unique username (which should be your full cwu email), password, and identity domain.
The identity domain will always be uscentralwash48889
If you have forgotten your password submit a ticket through the CWU Service Desk to have your password reset or email
Donovan Conley.
Having Trouble Resetting Your Password?
If you received an email from Oracle telling you your password is about to expire please follow the directions listed
here.
Having Trouble Viewing Your Reports?
Make sure your User Point of View is turned on. Instructions to turn it on are located on the last page of the
Firefox Setup Guide.